Our goal is to drive customer and client satisfaction. We are one of Sacramento's most well-renowned firms in consulting, communications, and customer acquisition. We are in search of an entry-level Client Support Representative who can join our team. The Client Support Representative will help drive the day-to-day customer success with our clients' solutions, customer satisfaction, and brand loyalty.
Our Client Support Representative team is defined by their quality of work, incredible drive, and relentless solution-oriented mindset. Establishing a strong core team or Client Support Representative conjoined with our training, it will fuel an environment of lifelong learning by fostering the human connection we strive for with our customers.
Responsibilities of our Client Support Representative:
- Build and maintain strategic relationships with customers by meeting with them directly to discuss their contracts, promotions, and service upgrades, which will lead to long-term partnerships and customer loyalty
- Articulate product and service offerings to each inquiring customer, and upsell when needed for new enrollments to assist the sales team in reaching daily/weekly sales goals
- Utilize negotiating skills to close out sales and finalize contracts, when necessary
- Provide informative and cohesive feedback on customer questions in a professional manner
- Help ensure delivery of products and services to every customer by being a support resource along the way throughout the sales process
- Educate yourself and become an expert in market research, territory management, and product knowledge
- Work cohesively with multiple departments, including upper management, compliance, quality control, and other Entry Level Customer Relations Managers