About Us:Learner is a leading provider of online tutoring services that strives to unlock the full potential of students through personalized education. We value clear communication, a welcoming environment, and a commitment to excellence. Our team is expanding, and we are looking for a dedicated Client Support Representative to provide exceptional support to our students and their families.Position Overview:As a Client Support Representative, you will be the first point of contact for our clients. You will play a crucial role in ensuring that clients have a seamless experience with our services. Your responsibilities will include addressing inquiries, solving issues, and providing guidance to enhance customer satisfaction and retention.RequirementsKey Responsibilities:
- Respond promptly and courteously to client inquiries via phone, email, and chat.
- Provide information regarding our tutoring services, scheduling, and payment processes.
- Assist clients in troubleshooting issues with their accounts or online access.
- Document client interactions and provide feedback for continuous improvement.
- Collaborate with various departments to resolve client concerns effectively.
- Maintain a positive and professional demeanor while handling challenging situations
Qualifications:
- 1+ years of experience in customer service or client support role.
- Bachelor's degree preferred.
- Comfortable speaking on the phone and making calls
- Excellent communication (verbal and written) and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficient in using CRM software and online communication tools.
- Able to work flexible hours, including evenings and weekends.
BenefitsWhy Learner?At Learner, we are constantly growing and evolving, and we believe in promoting from within. As a fast-growing startup, we offer significant opportunities for advancement, skill development, and career progression. From expanding responsibilities , we're committed to helping our team members grow alongside the company. This is more than just a job-it's an opportunity to build a long-term career with us as we scale.CompensationOur packages are designed to make this your dream job, for both the short and long term. Compensation includes a base salary and equity, with benefits like medical, dental, vision, and unlimited (within reason) PTO.