Location: Newark,NJ, USA
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is hiring! Were seeking a Client Support Specialist to join our stellar team! You will have the opportunity to make a significant impact on the clients organization and their ability to do their business in an efficient and timely manner.
The Client Support staff greatly impacts overall client satisfaction with Broadridge. This role is responsible for a number of other functions. These include 1) Support of other Broadridge departments, such as Project Specialist, Account Management and Level 2 & 3; 2) Managing the training of other staff members and; 3) Interacting with the Client Service group as point person on critical issues. This interaction also requires extensive knowledge of brokerage industry terminology and an understanding of the underlying financial products and services, as well as technical expertise on a variety of Broadridge products and platforms.This position can have a significant impact on the clients organization and their ability to do their business in an efficient and timely manner. This is accomplished through proper tracking, escalation, and timely resolution of client issues.
This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.
Responsibilities:
+ HOURS: 10am-7pm EST
+ Support of other Broadridge departments, such as Project Managers, Account Executives/Relationship Managers, and QA.
+ Working directly with our clients to provide solutions and resolve issues
+ Interacting with the Client Service group as point person on critical issues
+ Oversees the tracking of all tickets for multiple clients providing updates on all open tickets to clients
+ Following up with individuals internally when necessary to ensure tickets continue to move forward, and fielding calls from back-office counterparts to ensure their advisors have a great experience
Qualifications:
+ Bachelor's degree in Business, Communications or related field
+ 5+ years of experience in client management or support in a corporate setting
+ Strong knowledge of support platforms such as Remedy preferred
+ Phenomenal teammate with excellent oral, written and social skills
+ Financial systems experience required
The salary range for this position is between $65,000 - $75,000. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings
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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhere ( to view the EEO is the Law poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-###-#### or by sending an email to ...@broadridge.com .
Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference ( . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.
Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model.
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Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridges high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomesrather than how, when, and where work is done.
We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 14,000 associates working in 21 countries around the globe.
Learn about our DEI Program here ( .
We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.