Client Support Technician
: Job Details :

REQUIRED EXPERIENCE•CompTIA A+; OR Network + certification; OR Microsoft Certified Desktop Support Technician certification •Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. •Good understanding of IT Service provision in a medium to large organization and its impact on a wide and diverse user base •Experience with Help Desk management systems, such as ServiceNow and JIRA •Knowledge of Desktop Systems Hardware, Desktop Operating Systems and Applications •Knowledge of ITIL Service Desk, Incident and Problem Management •Proven knowledge and skills for Active Directory, Microsoft Office 365, Antivirus, Virtual Desktops, Web-based Application and Services, macOS X and Apple devices troubleshooting, SaaS connectivity and troubleshooting •Successful completion of one or more courses in core Microsoft Technologies (MCDST (Microsoft-certified desktop support technician), MCSE (Microsoft Certified Solutions Expert), or MCP (Microsoft Certified Professional)) •Proven knowledge and understanding of the basic technical aspects of telecommunication equipment and transmissions •Documentation skills and knowledge of software necessary to maintain and communicate knowledge base articles •Customer service orientation and the ability to work on multiple tasks •Ability to follow oral and written direction as they relate to the functions described above •Ability to interact effectively with end users to determine hardware and/or software issues •Ability to prioritize and perform multiple tasks simultaneously •Ability to relay moderately complex technical information to a non-technical individual and the ability to interact effectively with end users to determine hardware and/or software issues as described aboveREQUIRED EDUCATION Associate's Degree OR Three (3) years of personal computer technical experience, including the ability to perform advanced PC and Apple software and hardware troubleshooting, and a proven ability to offer high-level desktop support in an enterprise environment.•Bachelor's degree in computer engineering or similar field.