Our client, located in Muncy, PA, is seeking a motivated Client Support Technician to join their dynamic team. This role is essential in ensuring their clients receive exceptional technical assistance. Whether solving issues remotely or performing on-site installations, you'll play a key part in enhancing the overall customer experience.Primary Duties:
- Provide timely and professional assistance to clients via phone, email, or chat, ensuring their concerns are addressed quickly and accurately.
- Diagnose and resolve technical challenges related to software installation, setup, and functionality.
- After initial training, travel to client locations to perform software installations, ensuring proper configuration and conducting user training.
- Log all customer interactions and solutions in the support system to ensure clear communication and follow-up.
- Work closely with development and engineering teams to escalate complex issues and collaborate on resolutions.
- Develop and update user manuals, FAQs, and other training resources to support end-users.
- Participate in rotating shifts, including overnight and on-call support, with opportunities for overtime.
- Contribute to enhancing internal support procedures and workflows for improved efficiency.
Qualifications:
- High school diploma or equivalent required.
- Prior experience in a technical support or help desk role is a plus, but not required.
- Basic understanding of software systems and troubleshooting techniques.
- Hands-on experience with software installation and customer training is a plus.
- Strong communication skills with a customer-first mindset.
- Ability to work independently and thrive in a team environment.
- Knowledge of ticketing systems and remote troubleshooting tools is desirable.
- Basic knowledge of software development or programming is beneficial but not required.
- Willingness to work flexible hours, including overnight shifts, when needed.
- Once trained, ability to travel to client sites.
This position offers an exciting opportunity for someone looking to start and grow their career within a technical role. Pay: $16.00 per hourHours: 8 am to 5 pm, with after hours as needed.Interested? Apply today or call Natalie at 570-###-####!Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.COM085