Position Type: Information Technology/Systems AdministratorDate Posted: 9/17/2024Location: Waterbury, CTClosing Date: The State Education Resource Center (SERC), a quasi-public agency serving the State of Connecticut, is seeking candidates for a full-time position as Client System Administrator. This position reports directly to the Director of Information Technology and Media Services. SERC's mission is to provide resources, professional development, and a centralized library to educators, families, and community members in collaboration with the CT State Board of Education and other partners. SERC believes that all students have the right to access opportunities and experiences that reflect and respect their differences and abilities. Research indicates that educational outcomes for students of color, students who are English learners, and students with disabilities continue to lag behind the results of other students. SERC's consultants and staff, in collaboration with our partners in school districts and organizations, build the capacity of educators, service providers, and families to meet the diverse needs of our student population. General Summary The Client System Administrator will support approximately fifty users with assigned assets along with facility IT and audio-visual equipment in support of the mission of SERC and customers. Essential Job Functions The SERC Client System Administrator monitors network devices and performs regular software updates. They also support end-users with work orders; install hardware, software, and peripherals, and configure operating systems to reduce system downtime while enhancing user efficiency. Applicants must have the ability to complete the following essential job functions: Managing multiple platforms of information systems (mainly Windows OS). Troubleshooting system problems, outages, and issues. Monitoring performance and maintaining systems according to requirements to ensure smooth operation. Assist IT team to maintain file stores, firewalls, and other servers for organizational operations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Responsibilities The Client System Administrator provides a wide range of support to manage and maintain computer systems. These duties include, but are not limited to: Providing direct customer service support. Troubleshooting system problems, outages and addressing system issues. Setting up network accounts and staff internal workstations. Onboarding new users and to ensure a smooth transition into SERC and support transition to other work locations virtually, as needed. Upgrading systems with new releases and models. Developing expertise to train staff in innovative technologies. Monitoring systems and connections for security risks and or threats. Additional duties may, at times, be required. Knowledge, Skills, and Abilities Knowledge of:
- Various administration/networking skills (e.g., Active Directory, Exchange, SQL Server, Windows Server, MS Outlook and Microsoft 365 tools and services).
Skill In:
- Communicating effectively and professionally with internal and external customers/clients using written, oral, and interpersonal communication skills.
- Demonstrating effective time management and organizational skills to prioritize, organize, multi-task, and accomplish work in a timely manner while meeting specified deadlines.
- Collaborating effectively with individuals who are racially, culturally, and /or linguistically diverse.
- Communicating technical concepts to both technical and non-technical clients/stakeholders.
- Participating in individual and team professional learning by building current market knowledge; identifying capacity-building areas; providing technical expertise and recommendations for team growth; and building intra-agency capacity.
Ability to:
- Make critical decisions impacting all operating systems.
- Take ownership and appropriate action within the scope of the position to ensure and/or improve the success of agency products and services.
- Actively collaborate in guiding strategic planning to continuously improve services and/or platforms; maximize resource allocation and increase agency's branding and visibility.
- Solve practical problems and deal with a variety of variables in diverse situations.
- Define problems, collect data, and establish facts to draw valid conclusions as a change agent.
- Lead multiple projects concurrently while paying close attention to detail.
- Travel within the state to support the mission of the agency.
The ideal applicants must have demonstrated effectiveness in a collaborative, highly team- oriented environment yet possess initiative, self-motivation, and the ability to manage multiple priorities independently and work with minimal supervision. Supervisory Responsibilities This position has no supervisory responsibilities. Work Environment The SERC Client System Administrator will operate in both a professional office and virtual environment. Professional business attire will be required. This role routinely uses standard office equipment such as computers and phones. There is the potential for off-site requirements specific to workshops, training, or school and community work. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the functions of this job, the employee is regularly required to talk and listen. The employee is frequently required to sit or stand; be mobile; use hands or fingers; handle or feel, reach with hands and arms, and lift, carry, push and or pull items. May be required to climb and balance, stoop, kneel, crouch, and/or crawl. The availability of transportation is required to attend off-site work requirements. Expected Hours of Work This role is a full-time, exempt position. Days and work hours are Monday through Friday from 8:30 a.m. to 4:30 p.m. Occasionally, weekend or after-hours work may be necessary. Education and Experience Bachelor's degree or higher is preferred in a relevant field such as computer science, information technology, or a related field; AND 3+ years as IT support specialist or network administrator; OR any similar combination of education and experience. Salary *$55,500 *Salary is non-negotiable; all new hires start at the beginning of the salary range. This position will remain open until filled. A thorough, updated resume, cover letter, and at least three professional references submitted with the application package are required for consideration. Apply online at www.ctserc.org (select Employment under the about tab). Disclaimer SERC reserves the right to substitute years of experience for certification or degrees. SERC may expand inquiries into materials submitted in support of an applicant's candidacy without further permission from the applicant. SERC reserves the right to modify compensation, benefits, minimum qualifications, desired skills, and job duties for this position at any time. A complete satisfactory background check is required. SERC is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of individuals from racially, culturally, and linguistically diverse backgrounds and from persons with disabilities.Attachment(s):
- Vacancy Announcement - Client System Administrator.pdf