Client Technologies Specialist 1
: Job Details :

50%: Customer service skills to include phone support and ticket support. 40%: Work with monitoring tools. Knowledge of at least one mainframe computer system including related components, their configuration and function 10%: Analyze operations and arrange components into logical sequences. Ability to remote into systems to assist in call resolution. Top 3 Skills: Desktop Support Helpdesk Support Customer Service location: Augusta, Main[ \n\t. Monitors state network and state applications for completion and errors. Reports errors according to SOP's. \n\t. Acts as an extension to the Service Desk taking after hour's calls to assist with troubles. \n\t. Enters all calls into an internet-based tracking system, Assyst. \n\t. Discriminates between critical and non-critical jobs and contacts programmers as necessary. \n\t. Browse pending, ongoing, and completed RFC's, to keep a general knowledge of changes occurring, or that have been completed. \n\t. Reports hardware problems on the IBM s...Specialist, Client, Tech, Customer Service, Desktop Support, Healthcare, Staffing