Location: Triadelphia,WV, USA
CLIMBING & ADVENTURE TEAM MEMBER - Highlands Sports Complex
Sports Facilities Management, LLC
LOCATION: Triadelphia, WV
DEPARTMENT: OPERATIONS
REPORTS TO: DIRECTOR OF OPERATIONS
STATUS: PART-TIME
ABOUT THE COMPANY:
Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Highlands Sports Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Climbing & Adventure Team Member is responsible for all aspects of the guest's climbing experience. Each team member will be assisting all guests and climbers during their time in the Climbing & Adventure facility.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
* Greet guests promptly and provide excellent customer service
* Always be encouraging and positive to all guests and refrain from using negative language
* Know and enforce the facility's policies and procedures
* Complete check-in procedures and process payments
* Assign barcode key tags to those who purchase a monthly membership
* Keep track of memberships and family units within Dash Platform
* Be knowledgeable about pricing, events offered, equipment, and all climbing structures
* Complete daily assignments before, during, and after each shift as directed by management
MINIMUM QUALIFICATIONS:
* Ability to work with a wide variety of ages from pre-school thru adult
* Flexible work schedule (e.g. nights, weekends, holidays and long hours) and regular attendance is necessary
* Must be able to work with computers, barcode scanners, webcams, and online waivers
* Excellent communication skills, both verbal and written
* Ability to maintain focus in a high-volume, fast-paced environment
* Must have excellent guest service skills
* Must be detail-oriented and have outstanding organizational skills
* Ability to multi-task and prioritize
* Ability to remain calm and focused in difficult and stressful situations
* Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
* Must work well with others
* Must take personal initiative for the betterment of the team and facility
* Committed to the safety and wellbeing of others
* Must be at least 18 years old
WORKING CONDITIONS AND PHYSICAL DEMANDS:
* Must be able to stand for long periods of time
* Must show proficiency with all climbing equipment, procedures, and elements
* Must be able to manually belay in case of emergency
* Must be able to lift 40 pounds waist high
* Must wear proper uniform
* Facility has intermittent noise
PREFERRED:
* Climbing experience