Location: South Bend,IN, USA
Summary
Reports to the Clinic Supervisor. Is responsible for performing various reception, clerical and client care duties. Duties include: answering telephones, scheduling appointments, completing intake assessments, assisting clients to access services, issuance of checks, collecting data, entering information/data into a computer and performing anthropometric measurements (weight, height, blood pressure, hemoglobin, etc.). Duties are performed in accordance with Indiana State Department of Health (ISDH) legal and regulatory standards. This WIC agency adopts the belief of the American Academy of Pediatrics (AAP) policy statement Human milk is species-specific, and all substitute feeding preparations differ markedly from it, making human milk uniquely superior for infant feeding . (See AAP policy statement: Breastfeeding and the Use of Human Milk).
MISSION, VALUES and SERVICE GOALS
* MISSION: We deliver outstanding care, inspire health, and connect with heart.
* VALUES: Trust. Respect. Integrity. Compassion.
* SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Performs various clerical and client care duties and conducts the enrollment/intake certification process by:
* Obtaining client income, residency, proof of identity and information to determine eligibility.
* Assessing intake information and making appropriate referrals to help clients access other clinic and/or community services.
* Scheduling a steady flow of clients, rescheduling prenatal clients who miss appointments, maintaining the scheduler.
* Calling clients before their appointment reminding them of their appointments and/or check pick-up.
* Issuing and voiding checks in accordance with program regulations and standards; ensuring the check pick-up process is running smoothly.
* Educating clients about check usage, approved vendors and the Rights and Responsibilities of the WIC program.
Supports the clinic staff by:
* Consistently promoting and supporting breastfeeding as the norm for mothers and infants and encouraging the duration of breastfeeding.
* Measuring heights and weights as outlined by ISDH; recording measurements on appropriate documents.
* Collecting blood specimens to measure hemoglobin and lead levels in accordance with infection control policies, Universal Precautions and ISDH's standards and regulations.
* Encouraging clients to participate in the Lead Screening, Breast Feeding/Peer Support Counseling and Immunization programs.
* Reviewing immunization records to ascertain if they are up-to-date; determining if check pick-ups should be scheduled on a monthly basis.
* Assisting with classes for individual or group educational activities.
* Assisting with Nutrition Education Plan goals and objectives.
* Assisting in outreach, including health fairs.
Supports Fatherhood Engagement Grant by:
* Represents Fatherhood Engagement Grant by having experience as a Father or Father-Like Figure.
* Demonstrates the ability to actively engage Father's in their Children's lives.
* Connects Fathers to community resources and collaborates with Father-Friendly programs.
* Serves as advocate for Fathers.
* Leads classes/groups geared towards Fatherhood engagement.
* Trains/orients new staff in Fatherhood engagement.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
* Maintaining program viability by helping meet clinic caseload assignments.
* Completing other job-related duties and projects as assigned.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
* Attends and participates in department meetings and is accountable for all information shared.
* Completes mandatory education, annual competencies and department specific education within established timeframes.
* Completes annual employee health requirements within established timeframes.
* Maintains license/certification, registration in good standing throughout fiscal year.
* Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
* Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
* Adheres to regulatory agency requirements, survey process and compliance.
* Complies with established organization and department policies.
* Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
* Leverage innovation everywhere.
* Cultivate human talent.
* Embrace performance improvement.
* Build greatness through accountability.
* Use information to improve and advance.
* Communicate clearly and continuously.
Education and Experience:
The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma or equivalent. A minimum of two years of clerical and/or customer service experience is required. Completion of one year of post-secondary educational training. The ability to speak and write Spanish is desired.
Knowledge & Skills:
* Requires a thorough knowledge of community services, programs and resources available to assist clients.
* Requires basic mathematical and analytical skills to perform various computations and prepare monthly reports.
* Demonstrates excellent communication skills, both verbal and written, in order to interact with diverse populations and program staff.
* Requires the ability to accurately perform and document anthropometric measurements.
* Requires basic knowledge of computer systems and applications.
* Demonstrates sensitivity and diplomacy in working with socially-disadvantaged clients.
* Demonstrates the ability to be flexible in response to change and to analyze problems and make appropriate decisions.
Working Conditions:
Works in an office/clinic environment.
Physical Demands:
Requires the physical ability and stamina to perform the essential functions of the position.