Overview:
The Clinic Clerk is responsible for efficient and courteous registration, transfer and discharge of patients within established policies and procedures; thoroughly compiles and types medical information for patients' records and statistical reports and maintains current and accurate patient account receivables.
Responsibilities:
MAJOR ACTIVITIES:
- Greets patients courteously, determines their needs, and offers assistance.
- Registers patient by performing necessary procedures, such as, preparation of records, reports, notices, service charge slips, and payor information.
- Interviews patients, relatives, or others responsible to determine payment arrangements and refers unusual cases to immediate supervisor.
- May assist self-pay patients in making suitable arrangements for balances due beyond initial deposits or third-party payments.
- Answers inquiries to patient accounts and advises patient on insurance benefits.
- Receives all payments and deposits, issues receipts for all monies received and otherwise makes proper accounting for all funds received.
- Posts charges daily to proper patient accounts.
- Posts payments to accounts daily.
- Bills patients routinely within established policies and procedures.
- Determines billing methods for third-party payor.
- Maintains required registers for Medicare, Medicaid and others as required.
- Contacts insurance carriers/agencies to obtain precertification of ancillary, admission and surgical procedures.
- May transport patients in wheelchairs.
- Operates various office equipment to include copiers, fax machines and other equipment as assigned.
- Maintains income register and report of adjustments to accounts receivable.
- Operates communication systems, placing and answering telephone calls, paging or contacting staff and maintaining appropriate records.
- Keeps a record of all incoming toll-charge calls.
- May serve as general receptionist for clinic, supplying nontechnical information regarding the clinic or refers questions to proper person.
- May give general information concerning a patient's condition or status under guidelines furnished by nursing or other appropriate personnel.
- May make and maintain appointment schedules for Clinic Physicians.
- May secure required signatures on reports and records relative to release of information, according to policies of the clinic.
- May assist physicians and nursing personnel as required.
- Contacts patients, physicians, or others for information necessary to properly complete insurance or other type billings.
- Types memos, correspondence, billing forms, etc., as needed.
- Maintains sufficient files according to established procedures for an efficient operation of the Business Office/Clinic including patient charts.
- Compiles periodic and statistical reports and other data as directed.
- Maintains log of patient charts issued and missing charts.
- Maintains work area in a clean and safe manner.
- Performs other related duties as assigned.
Qualifications:
High School Diploma or GED equivalent (preferably with commercial courses, e.g., filing, office methods, business english).
Must possess basic computer skills in Word and Excel.
Knowledgeable of medical terminology, CPT coding and ICD9 coding.
Must type 60 words per minute accurately, operate various office machines, and possess general knowledge of clerical and business procedures.
Must be well organized and function well under stressful conditions.
Three (3) to six (6) months on-the-job training is required to attain proficiency of performance of assigned duties and responsibilities.