Location: Baytown,TX, USA
Position Summary
To provide high quality patient care services, treating all patients' and guests with courtesy, fairness, and respect. Works with Administrat and staff members in a spirit of cooperation and teamwork. Supports the goals and objectives of Fondren Orthopedics.
Essential Duties & Responsibilities
* Follows office policies, procedures, and protocols as appropriate.
* Communicates effectively with other staff members.
* Greets visitors in polite, prompt, helpful manner.
* Responsible for assisting in directing, supervising and coordinating staff and activities for the clinic.
* Assists in the overall management of day-to-day front office operations.
* Administers clinic policies and procedures in a consistent and timely manner.
* Training and supervision of new office personnel.
* Works with management in evaluating front office staff performance and assists with disciplinary actions when necessary.
* Identifies and resolves front office work problems to ensure quality patient services setting priorities among multiple requests.
* Acts as a liaison between the Physician and the clinic staff; making sure all information needed by the Physician is processed in a timely manner.
* Updates information in electronic patient charts according to policy and procedure.
* May perform specific Job Activities as assigned per office location.
Qualifications
EDUCATION AND EXPERIENCE
* High school graduate or equivalent. Some college preferred.
* 5 years of office experience required. 2 years of supervisory experience preferred. One year medical office experience preferred.
* Knowledge of medical terminology, medical practices and reimbursement policies.
* Skill in planning, organizing, delegating and supervising.
* Must be self-directed and able to work independently
* Attention to detail a must
* Professional, calm and courteous demeanor
* Excellent verbal and written communication skills
COMPUTER SKILLS
* Proficient computer skills in Microsoft Office and Outlook. EPM & EHR, Athena preferred.
Knowledge, Skills, Abilities
* Safety and Confidentiality - Follows OSHA regulations and the safety guidelines of the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality.
* Organization - Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
* Professional Maturity - The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
* Time Management - Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
* Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
* Interpersonal Communication - Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
* Communication - The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.