The Terry Reilly Operations team is currently looking for an experienced Clinic Manager who has a heart for helping others. We offer a fun and caring work environment, competitive pay based on experience, and excellent work-life balance. A professional approach and compassion for others are a must. GENERAL RESPONSIBILITIES In collaboration with Clinic Leadership, oversees daily operations of the assigned clinics to run operations effectively and efficiently. Responsible for meeting utilization and schedule metrics while maintaining a positive patient experience. Ensures support for clinicians, fosters teamwork of both front and back office and quality patient care. The Clinic Manager will collaborate with the Clinic Leadership Team to help implement and enforce protocols, policies, and procedures in accordance with Patient Centered Medical Home concepts. Establishes and maintains a professional and customer service-oriented environment, while meeting corporate and departmental goals, objectives, and policies. MINIMUM QUALIFICATIONS
- Bachelor's Degree in business or Healthcare Administration or 4 years of relevant training/experience (Healthcare Operations or Clinic Manager/Supervisor) in lieu of degree.
- Minimum two years' experience in a health care setting that is directly related to the duties and responsibilities specified. This includes knowledge of Medicare, Medicaid, and major insurance carrier regulations, procedures, and benefit plans.
- Strong computer skills using Microsoft Office products, to include Outlook, Excel, and Word.
- Ability to establish and maintain effective working relations with public and other staff persons. Strong customer relation skills.
- Ability to prioritize and handle stress related to demanding or challenging patients, competing priorities, and changing processes.
- Demonstrated ability to operate and navigate patient account information and inquiries, reporting, compile information within an EHR/CRM or other account platform.
- Strong written and verbal communication skills.
- Able to organize, prioritize, and coordinate multiple activities and tasks.
- Strong analytical and problem-solving skills.
- Ability to work independently and use sound judgment. Able to set priorities, be organized and be a self-starter.
PREFERRED QUALIFICATIONS
- 4+ years' experience as an operations Manager or Clinic Manager/Supervisor with the demonstrated ability to develop staff.
- Master's degree in clinical or business-related field.
- Experience in data analytics and practice management competency.
- Experience in an EPIC EHR.
- Bilingual in Spanish/English
- Experience in an FQHC and/or working with underserved populations.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.