Location: Coachella,CA, USA
Job Summary:
Under the supervision of the COO, manages all administrative systems at the site, including patient and paper flow. Oversees the day-to-day operations of the clinic as related to patients, staff members and the facility; including personnel work schedules; and collects and approves time cards. Submits reports and ensures compliance with performance standards, follows and implements policies, protocols and procedures.
Supervisory Responsibilities: Medical Assistants, Customer Service Representatives, Care Coordinator Specialists
Essential Duties and Responsibilities:
Administrative Functions:
* Meet corporate performance standards and enforce corporate policies and procedures.
* Follows the direction of the Chief Clinical Officer regarding medical policies and procedures.
* Set expectations in full detail, provide feedback in real time, and maintain individual accountability of staff members through performance reviews, outcome measuring and the development of their improvement plans.
* Train staff as necessary.
* Evaluate provider support staff and administrative employees in accordance with policies.
* Report inappropriate behavior and misconduct of other staff members.
* Recommends hiring and termination of employees.
* Attend meetings as required and participate on committees as directed.
* Hold monthly staff meetings and maintain agendas and minutes for all meetings.
* Submits a monthly TQM report with goals and plans for areas of improvement.
* Maintain control system to ensure that all medical records are complete, accurate and timely including patient's receipts, case collections, and all daily logs.
* Oversee the cash collection process and submittal in accordance with policies and procedures.
* Maintain Clinic Audit Ready at all times.
* Investigate, resolve, and report patient, provider or staff complaint.
* Be present at the clinic during all operating hours, especially as it relates to the critical opening and closing times.
* Resolve operating issues and problems.
* Support all administrative and support staff.
* Other related duties and tasks as assigned.
Staff Supervision:
* Responsible for collection and approval of time cards and benefit requests for staff under his/her supervision. Facilitates processing of payroll by submitting time cards and benefit
* requests to the Accounting Department in the time frame prescribed by DAP Health Policy and the needs of the Department.
* Provides staff training as necessary and ensures compliance with new employee and annual training requirements.
* Evaluates staff performance either directly or in collaboration with co-management.
* Conducts employee corrective action, improvement plans, provides guidance and conducts annual evaluations.
* Responsible for ensuring staff compliance with all DAP Health policies and procedures, and all applicable laws and regulations, including HIPAA and OSHA.
Qualifications
Qualifications:
Minimum Qualifications (Education and Experience):
* Bachelor's degree in healthcare administration, business administration, public health, nursing, or related field, or equivalent experience.
* Previous managerial or supervisory experience.
* Excellent social skills, professional demeanor, and leadership.
* Excellent organization, maintain an organized workspace and time management.
* Detail Oriented.
* Excellent follow-up and follow-through.
* Excellent communication skills both written and verbal.
* Proficiency in Microsoft Office.
Knowledge, Skills and Abilities:
* Excellent oral and written communication skills.
* Effective interpersonal skills.
* Bilingual in Spanish/English preferred.