Location: Dawes,WV, USA
Cabin Creek Health Systems
Job Description
Job Title: Clinic Manager (CM)
Supervision Received: CCHS Regional Director
Supervision Exercised: Directly supervise all non-clinical support staff at the health center site and Lead Medical Assistant.
Position Classification: Non-Exempt, Hourly Employee
Summary of the Position:
The CM is a key management role for the health center, who directly supervises the health centers Lead Medical Assistant and non-clinical support staff to assure quality care and patient satisfaction. The CM is responsible, with support from the Executive Director and other members of the CCHS Senior Management team, for the delivery and oversight of all patient care services responsibilities for all medical and non-medical administrative functions and overseeing all aspects of health center practice operations.
In addition the CM will ensure that clinical sessions are adequately staffed with appropriate clinical and administrative staff; support implantation of new programs and services through resource planning and allocation; and ensure clinic compliance with regulatory standards (OSHA, HIPPA, and CLIA).
Essential Duties and Responsibilities include the following, other duties may be assigned:
* Oversee clinic operations with respect to appointment scheduling, patient flow, and the electronic health records. Responsible for maintaining efficiency through provider scheduling and identifying gaps in services.
* Maximize use of available staffing resources. Arrange for staff coverage where needed, occasionally collaborating with other CCHS CM's. Work closely with CCHS senior management to analyze the delivery of patient care services and to identify strategies to fill identified gaps.
* Coordinate staff training, orientation and on-boarding of new staff and retraining to further the professional development of the staff and improvement of patient care delivery.
* Maintain a professional working environment and conduct monthly center staff meetings. Provide the structure and role development to foster the delivery of quality patient care.
* Attend required meeting and participate in committees involving delivery of care as required/requested.
* Ensure clinical and administrative policies and protocols are followed appropriately.
* Evaluate staff on a yearly basis and intervene with struggling staff utilizing the appropriate tools - performance improvement plans.
* Complete reports as needed for health center operations - e.g. monthly provider productivity and 3rd next available.
* Maintain patient confidentiality at all levels of interaction.
* Plan and coordinate work assignments to ensure that all staff members are well utilized and are providing a quality service to our patients.
* Receive and properly document patient complaints, once received those complaints should be sent to administration and the Executive Director.
* Assure compliance with all OSHA, CLIA, and HIPPA regulations, including in-house inspections.
* Assure accurate documentation and logs for programs such as Vaccines for Children, Family Planning, and the Breast, Cervical, Cancer Screening Program.
* Manage materials to assure adequate medical and office supplies are available.
* Provide input to senior management regarding long term planning and promotion of CCHS' mission of providing quality medical care.
* Manage clinic facility ensuring proper safety, maintenance, and functionality of space/site in order to meet regulatory and CCHS policy requirements. Make recommendations to senior management for improvements of facility/site as needed to meet these standards.
* At CCHS, we are deeply committed to fostering a culture of community engagement and support, a principle that guides not only our patient care but also our team dynamics. Our dedication to community focus is reflected in our collaborative and educational initiatives, which are designed to enrich both the professional growth of our employees and the learning experiences of future healthcare professionals. The employee is actively encouraged and expected to embrace opportunities to mentor and guide students from a diverse array of schools and programs in the forms of job shadowing and on-site instructional learning as part of a structured educational program.
Supervisory Responsibilities
* Directly supervise clinical site Lead Medical Assistant and other non-clinical support staff. Carry out supervisory responsibilities in accordance with CCHS policies and applicable laws.
* Responsibilities include interviewing, recommending for hiring, and training employees; planning, assisting and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
* Experience working productively with professional and clinical staff required; demonstrated leadership, management ability and supervisory skills.
* Commitment to working in community health.
* Ability to read, analyze, and interpret basic reports required.
* Ability to respond to inquiries and complaints from patients and/or members of the community is essential.
* Knowledge of computer systems and applications.
* Skill in planning, organizing, delegating, and supervising,
* Skill in verbal and written communication.
* Ability to take initiative and to exercise independent judgment, decision-making and problem-solving expertise.
* Knowledge of organization policies, procedures, and systems.
* Knowledge of health administrative practices.
* Skill in developing and maintaining effective working relationships with staff, patients, public and external agencies.
Educational Requirements: Graduate of a Medical Assistant Training program with 4 years' experience preferred or operational, medical administration and supervisory experience in a health care organization may be substituted for Medical Assistant certification. One-year supervisory experience required.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
* The employee is regularly required to stand, walk, site; use hands to fingers; handle or feel; reach with hands and arms; and talk or hear.
* The employee is occasionally required to climb or balance.
* The employee must frequently list and/or move up to 25 pounds.