As a Clinic Manager for Swope Health Northland Clinic, you will supervise and be part of a team of caregivers to provide care for the people who need it most.The Clinic Manager responsible is responsible for oversight of all operational aspects within the clinic(s) with the goals of providing an optimal patient experience, delivering high quality care, and controlling costs. The Clinic Manager serves as a liaison between medical staff and other clinical staff coordinating the day-to-day operation of clinic services.If you have a passion for working with a team of dedicated caregivers to make care visible every day, this role is for you. Successful Candidates will have:
- Current LPN or RN licensure required. Licensed in Missouri; Dual license preferred in MO & KS.
- 3-5 years leadership experience in ambulatory care.
- Ability to establish effective working relationships with patients and multi-disciplinary staff
- Associates must be fully vaccinated against COVID-19 or obtain an approved exemption for vaccination accommodation based on a medical condition or sincerely held religious belief.
About Swope Health Services:Each year, Swope Health serves over 45,000 patients, encompassing more than 200,000 visits in four counties on both sides of the state line. Our team members are proud of the work we do and the promise we've made - delivering coordinated care that values the needs of the whole person and championing better health in our community.Swope Health is a special place that cares for the people who need it most, wherever they are in the community. As part of our promise to battle health inequities and provide high-quality, comprehensive care, we make care visible. That means we proudly deliver our promise through every action, every day.Swope Health Services supports its team members with:
- Medical benefits (including a Health Savings Account option), dental and vision
- 401(k) retirement plan with company match
- Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short- and Long-Term Disability
- Flexible Spending Account
- Paid Days Off beginning at 12 days annually, effective the first day of employment
- Eight annual company-paid holidays; One annual paid personal day
*Swope Health is an affirmative-action, equal-opportunity employer. We consider all qualified applicants without regard to race, color, creed, religion, gender, national origin, age, marital status, veteran status or disability.QualificationsMotivationsPreferredGrowth Opportunities: Inspired to perform well by the chance to take on more responsibilityEducationRequiredAssociates or better in Nursing.Licenses & CertificationsPreferredRegistered Prof NurseLicensed Prac NurseJob DescriptionTitle: Clinic ManagerDepartment: Clinical OperationsFLSA Classification: ExemptCreated Date: 2015/07/30Reporting To: Director of NursingLocation: Salary Grade: 15Version: 1.0Position SummaryThe Clinic Manager is responsible for oversight of all operational aspects within the assigned clinic(s) with the goals of providing an optimal patient experience, delivering high quality care, and controlling costs, in alignment with Swope Health (SH)'s Promise, Mission and Key Performance Indicators. The Clinic Manager is responsible and accountable for patient relations, personnel administration and the clinic's fiscal management. The Clinic Manager serves as a liaison between Medical staff and other clinical staff coordinating the day-to-day operation of clinic services. This position works in close collaboration with the Director of Nursing, however, is expected to exhibit initiative and independent action in accomplishing their job duties.Primary Functions1. Provides leadership in the Clinic and serves as a role model within the organization; Participates in SH meetings, committees, and projects as required;2. Supports the key functions of the Clinic as a Patient Centered Medical Home (PCMH).3. In partnership with Human Resources, interviews, hires, trains, and evaluates staff;4. Mentors and coaches' staff in their professional development and interpersonal relations, developing an effective teamwork approach, in partnership with clinic nursing and/or Director of Nursing;5. With the support of the Clinical Nurse Educator, coordinate, provide and document staff trainings, continuing education, competencies and monthly staff meetings;6. Approve/deny leave requests and review and approve timecards of direct reports;7. Provides oversight using routine audits of support staff performance of required job duties and documentation in the medical record.8. Using coaching, progressive corrective action and applying Just Culture principles, addresses staff performance and personal conduct issues in conjunction with the Director of Nursing and documents these actions;9. Produce/supervise scheduling and arrange daily assignment of duties for clinic staff to accommodate patient volume and Provider support to maximize service;10. Maintain regular and ongoing communication and oversight of clinic staff;11. Leads and role models patient experience efforts and communicates with patients who bring forth both complaints and compliments;12. Obtain, review, and develop action plans in conjunction with the Director of Nursing with clinic staff from patient feedback surveys;13. Participates in the development, monitoring and effective managing of annual operating clinic budget in conjunction with the Director contributing to the financial solvency of SH;14. In collaboration with Materials Management and pharmacy, purchase medical supplies, medications and equipment within the scope of the department budget;15. Reviews and verifies that medication and supply inventories are accurate and within date;16. Communicates any medical staff performance concerns to the Clinic Director, and/or Director of Nursing or Chief Health Officer;17. Maintains monthly records and verifies daily, monthly, and yearly medical inventory, logs, and that STAT bags and AED are maintained and checked routinely following manufacturers guidelines.18. Manages patient scheduling and wait times for appointments to provide appropriate access to care;19. Maintains current knowledge related to applicable statutes, regulations, guidelines and standards necessary to perform job duties in accordance with the requirements of HIPAA, Joint Commission, PCMH, federal, state, and local agency standards and regulations;20. Actively participates in performance improvement activities.21. Collaborate in the evaluation and selection of medical equipment and arrange for routine equipment servicing and prompt repairs when necessary;22. In collaboration with Chief Health Officer and Medical Administration, develops creative strategic plans to provide increased growth & profitability of the clinic;23. In collaboration with the Compliance Department, report and investigate incidents, errors, quality of care and patient safety events. Work with staff and medical providers to improve patient safety.24. Completes Environmental Protection Agency (EPA) certification on bio hazardous waste and Department of Transportation (DOT) certification on transporting hazardous waste and ensures correct storage and handling of biohazard waste within the clinic setting.25 May Supervise the following directly and jointly: RN, LPN, Medical Assistant, CSR and Front Desk Clerk, Social Worker, Community Health Worker, Behavioral Health Consultant.Education RequirementsLPN licensure required. Dual license preferred in MO & KSExperience & Qualifications1. Two years supervisory experience of a clinical setting and understanding the concept of team nursing for delivering care and demonstrating the ability to lead and motivate preferred2. Knowledge of healthcare theory and practice.3. Knowledge of general policies and procedures in healthcare4. Knowledge of best practices in healthcare that produce safe, high quality care5. Proficient in the use of MS Office products and experience with Electronic Medical Record systems.6. Ability to establish effective working relationships with patients and multi-disciplinary staffCertification & Licensure RequirementsTitleProvince/StatePhysical Demands - General ActivitiesSittingOccasionally 0-33%Frequently 45-65%XContinuously 67-100%Associate Statement of UnderstandingI have read and understand the job description for my position. I am able to perform all of the essential functions of this position.I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct relating to my position. As an associate, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.As an associate, I will strive to uphold the mission and vision of the organization. All associates are required to adhere to the core values in all their interactions with customers and fellow associates.