An overview of your job: In partnership with the miCare Operations leadership team members, this position is responsible for supporting daily activities of the team members to ensure all projects are completed on time and in compliance with all standards. It is the responsibility of the Clinical Operations Manager to assist, understand, and execute the miCare mission, philosophy, as well as company and clinical policies, and to communicate with clinical management to execute and direct patient care services.Position Location: 362 N. Clovis Ave. Clovis, CA 93612Essential Duties and Responsibilities:
Operational Responsibilities- Coordinate, monitor, assign, document patient and clinical care activities.
- Lead and coordinate daily huddles, Report updates to the Director of Operations.
- Ensure follow through of company policy and procedure.
- Help manage IT tickets through Entre.
- Responsible for developing the schedule, managing timecards and approving time off.
- Communicate with outside vendors; Report any concerns to the Director of Operations.
- Report maintenance/repair issues to the Director of Operations.
- Keeping inventory management within budget.
- Be available to provide clinical or operational advice to the team in line with miCare procedures.
- Assist with incoming calls, faxes, referrals, scheduling patient appointments, greeting patients, check in/check out of patients, scanning, patient support, and clinic cleanliness.
- Hiring, onboarding and training new team members.
- Using quality assurance testing to determine if staff is meeting facility standards.
- Directing and enforcing workflows.
- Report employee or patient concerns to the Director of Operations.
Client Service Liaison- Coordinates and communicates resolutions of issues between clients, employees, EBMS and its subsidiaries.
- Acts as first line of support in helping to resolve issues and problems.
- Work with the miCare account manager to implement any additions to the clinic requested from the client.
Customer Service- Provides timely and thorough follow-up with staff, internal and external customers.
- Appropriately escalates difficult issues up the chain of command.
- Acts as a role model in demonstrating the core values in customer service delivery.
- Give input and help develop staff on ways to improve patient care.
- Develops working relationships with all medical professionals and clinical staff.
- Delivers strong communication between patients, patients' families, and health care professionals.
- To investigate complaints and ensure that they are properly met with timescales and that proper action is taken to prevent similar occurrences.
Minimum Qualifications:
- Graduate of a certified medical assistant program
- Current BLS Certification
- Minimum of 3 years of clinical experience with experience in public health or clinical office setting
- Minimum of 1 year experience managing a team of direct reports, delivering performance feedback, and managing daily schedules of a team
- Have knowledge of basic employment laws in California
- Medical terminology proficiency and demonstrated knowledge on current standards of practice for employees in medical based clinics
- Working knowledge of computers and software including but not limited to Microsoft Office products
- Demonstrated leadership, organizational, problem-solving, and analytical skills as well as strong detail orientation skills
- Strong written and oral communications skills and ability to be a liaison between clinical staff and operational leadership
- Demonstrated ability to work independently, prioritize workloads, multi-task and manage priorities to meet
Physical Demands & Working Conditions:Work is primarily indoors in an office environment with moderate noise. Intermittent physical effort involving lifting of up to 25 pounds, walking, and stooping, kneeling, crouching, or crawling is required. A typical workday involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time. Approximately 30% or less of the time is spent standing. Normal vision abilities required, including close vision and ability to adjust focus. What can Imagine360 offer you?
- Multiple Health Plan Options
- Company paid employee premiums for Dental, Vision, STA, & LTD, plus Life Insurance
- Parental Leave Policy
- 20 days PTO to start / 10 Paid Holidays
- Tuition reimbursement
- 401k Company contribution
- Professional development initiatives / continuous learning opportunities
- Opportunities to participate in and support the company's diversity and inclusion initiatives
Want to see our latest job opportunities? Check out our website: miCare Health Centers are onsite or near-site, organization-sponsored, primary-care health centers that provide Wellness, Prevention, Chronic Condition Management and Same Day/Acute Care services free to members. With minimal wait times, same day appointments, and no paperwork, miCare Health Centers eliminate the barriers of primary care to employees and work to greatly reduce the costs of employee absenteeism.EBMS, LLC and miCare Health Centers are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or vet.**RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited, and no fee will be payable. Thank you for your cooperation**