CLINIC OPERATIONS SUPERVISOR - MERRIFIELD, VA (FAIRFAX COUNTY)
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CLINIC OPERATIONS SUPERVISOR - MERRIFIELD, VA (FAIRFAX COUNTY)

Children's National Hospital

Location: all cities,VA, USA

Date: 2024-10-25T08:33:55Z

Job Description:
The Clinic Operations Supervisor provides direct supervision of the front-line practice staff. Will coordinate overall operations of the practice and manage issues related to facilities. Will assist to implement goals, objectives, practice policies and procedures and systems.Qualifications:Minimum EducationBachelor's Degree or equivalent & relevant work experience (Required)Minimum Work Experience2 years of progressive experience in a healthcare setting (Required)2 years of supervisory/team lead experience required (Required)Functional AccountabilitiesGrow
  • Encourage and share new ways of making the right work easier to do
  • Recognize and share incremental improvements in operations
  • Monitor and promote efficiency in the team's operations
Clinic Operations Management
  • Provide direct oversight of day-to-day operations of the practice.
  • Troubleshoot operational issues and develops action plans w/ manager to resolve.
  • Assist manager in developing performance standards to achieve department goals, developing and implementing policies and procedures.
  • Ensure accuracy of work/registration processes by staff; Implement training and testing of staff; optimize time-of-service collections. Ensure cash collections processes are performed completely and accurately.
  • Assist the manager in evaluating current business as well as new program initiatives.
  • Ensure adherence to corporate policies and procedures
Budget & Financial Management
  • Ensure vendor invoices are entered in Bear Resource to be processed.
  • Monitor supplies and orders as necessary.
  • Review monthly practice performance report with manager to ensure expenses are within budgeted projections.
Quality Control and Performance Improvement
  • Implement monthly customer satisfactions surveys.
  • Work with manager, physician leader, and QI Specialist to make improvements as indicated by survey results.
  • Ensure quality of registration process by reviewing registration denials and provides feedback to staff.
  • Lead performance improvement initiatives as identified by management team.
  • Ensure that performance boards are implemented.
Human Resources Management
  • Participate in selection/hiring process of new staff.
  • Establish work schedules for staff.
  • Train and mentor administrative team and provide on-going performance feedback.
  • Conduct performance evaluation and manage staff performance goals.
  • Performs disciplinary actions as needed.
Administrative Tasks
  • Perform administrative tasks such as payroll, time records.
  • Complete requisitions and OCR entry into Bear Resource Finance.
  • Other tasks as necessary.
Organizational AccountabilitiesOrganizational Accountabilities (Staff)Organizational Commitment/Identification Teamwork/Communication Performance Improvement/Problem-solving Cost Management/Financial Responsibility Safety
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