The Clinic Operations Supervisor provides direct supervision of the front-line practice staff. Will coordinate overall operations of the practice and manage issues related to facilities. Will assist to implement goals, objectives, practice policies and procedures and systems.
Qualifications:Minimum EducationBachelor's Degree or equivalent & relevant work experience (Required)
Minimum Work Experience2 years of progressive experience in a healthcare setting (Required)2 years of supervisory/team lead experience required (Required)
Functional AccountabilitiesGrow - Encourage and share new ways of making the right work easier to do
- Recognize and share incremental improvements in operations
- Monitor and promote efficiency in the team's operations
Clinic Operations Management - Provide direct oversight of day-to-day operations of the practice.
- Troubleshoot operational issues and develops action plans w/ manager to resolve.
- Assist manager in developing performance standards to achieve department goals, developing and implementing policies and procedures.
- Ensure accuracy of work/registration processes by staff; Implement training and testing of staff; optimize time-of-service collections. Ensure cash collections processes are performed completely and accurately.
- Assist the manager in evaluating current business as well as new program initiatives.
- Ensure adherence to corporate policies and procedures
Budget & Financial Management - Ensure vendor invoices are entered in Bear Resource to be processed.
- Monitor supplies and orders as necessary.
- Review monthly practice performance report with manager to ensure expenses are within budgeted projections.
Quality Control and Performance Improvement - Implement monthly customer satisfactions surveys.
- Work with manager, physician leader, and QI Specialist to make improvements as indicated by survey results.
- Ensure quality of registration process by reviewing registration denials and provides feedback to staff.
- Lead performance improvement initiatives as identified by management team.
- Ensure that performance boards are implemented.
Human Resources Management - Participate in selection/hiring process of new staff.
- Establish work schedules for staff.
- Train and mentor administrative team and provide on-going performance feedback.
- Conduct performance evaluation and manage staff performance goals.
- Performs disciplinary actions as needed.
Administrative Tasks - Perform administrative tasks such as payroll, time records.
- Complete requisitions and OCR entry into Bear Resource Finance.
- Other tasks as necessary.
Organizational AccountabilitiesOrganizational Accountabilities (Staff)Organizational Commitment/Identification Teamwork/Communication Performance Improvement/Problem-solving Cost Management/Financial Responsibility Safety