Clinic Phone Nurse - Full Time
: Job Details :

POSITION SUMMARY: Registered Nurse who provides nursing triage services and health advice for patients and managed care members over the phone. Evaluates, assesses, and documents patients' questions or concerns. May give physician referrals as needed.

ORGANIZATIONAL SUMMARY

Reports to: Director of Clinic Nursing

Supervises: N/A

Key Working Relationships: VP of Ancillary, Director of Clinic Nursing, Director of Clinic Operations, Clinic staff, providers, other staff from RHSHC, vendors, referring agencies, patients, and families served by RHSHC.

Primary Customer Groups: Patients and families served by RHSHC

Age of Patients Served: All ages.

• ESSENTIAL FUNCTIONS/DETAILED DUTIES:
• Triages phone calls as emergent, urgent, or routine.
• Relies on experience and judgment to advise patients and accomplish goals.
• Works under general supervision of all clinic providers.
• Consults provider and documents patient notification and follow-up per provider orders.
• Remains up to date and is familiar with standard concepts, practices, and procedures within the nursing field.
• May assist in scheduling patients for testing or referrals as needed.
• May assist in the prior authorization of testing as needed.
• Adheres to policies and procedures of Clinic, RHS policies and procedures, nursing service manual, meeting minutes, all memos, client education, staffing policies, personnel policies and RHS nursing standards.
• Provides competent care to all age populations by obtaining and appropriately interpreting data, making appropriate decisions based on demonstrated knowledge of age-specific growth and development and appropriately adapting procedures and treatments.
• Functions as a team member by providing backup when needed.
• Dress code includes all black or all grey scrub top and pants, with undershirt of white, grey, pink or black acceptable. No hooded jackets or sweatshirts. Scrub jackets or logo wear only for long sleeves. Friday (free) - any color scrubs ok.

SERVICE EXCELLENCE/GUIDING BEHAVIORS

Exemplified Service Excellence through the Guiding Behaviors: Standards to include Integrity, Compassion, Accountability, Teamwork, and Innovation.Embraces the Guiding Behaviors:

• We support each other in serving our patients and communities.
• We communicate openly, honestly, respectfully and directly.
• We are fully present.
• We are all accountable.
• We trust and assume goodness in intentions.
• We are continuous learners.

GENERAL

• Demonstrates familiarity by supporting and abiding by all RHSHC policies and procedures.
• Acts in a professional manner reflecting the mission and values of RHSHC.
• Attends meetings and in-services as scheduled.
• Participates in the maintenance of a clean and safe environment.
• Performs other responsibilities as requested.
• Participates in and is accountable for process improvements to include but not limited to PEx activities.
• The above statements reflect the general responsibilities considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

POSITION QUALIFICATIONS:

Graduate of an accredited school of nursing.

A current Iowa license as a RN is required.

Must be able to communicate clearly with patients using simple terminology.

Must be able to give accurate advice, while always taking time to invite/answer questions.

Computer skills preferred.

Strong communication skills and the ability to maintain and display professionalism with customers and coworkers.

Organizational skills, with attention to detail, including time management and workflow required.

Advanced knowledge of nursing practice, including the ability to make sound judgments in clinical situations.

Understanding of teaching/learning principles.

Flexibility and adaptability.

Obtain certification in BCLS within three months of hire/in position.