Clinic Receptionist
: Job Details :

Overview:

As our Clinic Receptionist at CHI St. Joseph's Health, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, youll be a vital part of our office team, supporting our clinic manager and keeping things running smoothly. You'll support the Primary Care, Ortho and Surgery Clinics. Your success in this role stems from your ability to be kind and personable, while still maintaining your work output. You will be answering and routing phone calls in accordance with practice policies; scheduling patient appointments; greeting and registering patients; collecting, verifying and updating patient demographic, copays, and insurance information; and general administrative support duties.

You'll do a lot of work in various Google programs: Docs, Sheets, Drive, and Calendar, to name a few. You'll also handle sensitive information, so you know that confidentiality is a must. And while our environment can get very busy at times, you'll stay calm and work through it, knowing the whole team is here to help if you have an issue.

Benefits:

While youre busy impacting the healthcare industry, well take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, and more!

Responsibilities:

• Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.
• Conduct all functions associated with patient check-out including collecting patient responsibility payments and scheduling follow-up appointments.
• Perform duties involving record filing, retrieval, and assisting with the filing of registration documentation in electronic medical records.
• Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment.
• Follow up with patients regarding the No Show Guidelines and send out appropriate communications.

Qualifications:

• One year of customer service experience, clerical, or business-related experience.