Clinic Receptionist
: Job Details :

Join BoldAge PACE and Make a Difference!

BE PART OF OUR MISSION!

Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well-being needs of our participants. Our approach is simple: We listen to our participants and their caregivers to truly understand their needs and desires.

Why work with us?

A People First Environment: We make what is important to those we serve important to us.

Make an Impact: Enhance the quality of life for seniors.

Professional Growth: Access to training and career development.

Competitive Compensation: BoldAge offers a robust benefits package, including medical, dental, paid time off, 401K, life insurance, tuition reimbursement, flexible spending account, and an employee assistance program.

Clinic Receptionist

JOB SUMMARY: The Clinic Receptionist provides essential front-desk and administrative support to ensure the smooth operation of the clinic. Serving as the first point of contact for participants, this role is responsible for greeting and assisting participants, scheduling appointments, managing phone calls, and maintaining accurate records. The Clinic Receptionist plays a key role in ensuring participants receive timely services and accurate information while supporting the clinic staff with administrative tasks. This position requires excellent organizational, communication, and customer service skills to create a welcoming and professional environment for all.

EXPERIENCE AND EDUCATION:

* High school diploma or equivalent (Required)

* Certified Medical Assistant preferred; Certified Nursing Assistant required

* Experience managing multi-line phone systems and handling sensitive or confidential information is desirable.

* 1 year of experience working with a frail or elderly population preferred. If this is not present, training will be provided upon hiring (If applicable for the role).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Greet participants, families, visitors, and staff with a professional and welcoming demeanor.

* Answer incoming calls promptly, route them appropriately, and provide accurate information to inquiries.

* Assist with setting up and cleaning exam rooms as needed.

* Maintain and complete assigned clinic logs.

* Obtain ordered labs, perform EKG, administer medications and immunizations on as needed basis (if CMA).

* May assist with obtaining medical records from outside consultants, hospitals, health care facilities and previous health care providers

* Schedule clinic appointments for participants and coordinate with the interdisciplinary team (IDT) to ensure services are delivered efficiently.

* Maintain and update appointment clinic calendars to ensure all schedules align with clinic operations.

* Accurately record and update participant information in the electronic medical record (EMR) system while adhering to HIPAA and privacy standards.

* Prepare and distribute necessary forms, correspondence, and reports to support clinic activities.

* Assist the clinic team with administrative tasks, including overseeing linen and medical supply ordering and management.

* Monitor and restock front-desk materials and ensure a clean and organized reception area.

* Address participant and family need with empathy, providing information and support to ensure a positive experience.

* Escalate concerns or issues to the appropriate team members in a timely manner to ensure resolution.

* Work closely with the clinic staff and IDT to coordinate participant care and clinic operations.

* Handle sensitive information with discretion, adhering to HIPAA regulations and ensuring compliance with organizational policies to maintain privacy and trust.

* Address participant and family inquiries promptly, resolving issues with a Be Bold and solution-oriented mindset.

* Maintain accurate records and documentation, reflecting a commitment to Exceed Expectations in precision and quality.

* Collaborate with the clinic team to support participant care, fostering a positive workplace environment and a culture of excellence.

* Adapt to shifting priorities and high-stress situations with professionalism, ensuring service delivery meets the highest standards.

PRE-EMPLOYMENT REQUIREMENTS:

* CNA Required

* CMA preferred

* Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance.

* Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.

* Pass a comprehensive criminal background check that may include, but is not limited to, federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen.

SKILLS AND ABILITIES:

* Provide a welcoming and professional demeanor to participants, families, and visitors, fostering a People First environment with respect and empathy.

* Demonstrate patience and understanding, creating a supportive atmosphere that consistently Exceeds Expectations in participant care.

* Communicate effectively with participants, families, and staff through clear verbal and written interactions, maintaining professionalism and empathy to build trust and meaningful connections.

* Prioritize tasks efficiently and manage multiple responsibilities in a fast-paced environment, applying a Be Bold approach to maintain order and productivity.

* Ensure the reception area is organized and welcoming, contributing to seamless clinic operations while upholding quality standards.

* Schedule appointments accurately, manage clinic calendars, and coordinate participant services with the interdisciplinary team, promoting teamwork and Effective Communication.

* Operate multi-line phone systems and electronic medical records (EMR) software proficiently, ensuring accuracy and supporting clinic operations with professionalism.

TECHNICAL SKILLS:

EMR, Computer, keyboard, mouse, copier, scanner, telephone console, calculator, full training with all Windows applications, Micro-soft Office E-mail, Word, Excel and PowerPoint and all related office supplies and equipment. Strong computer literacy: Microsoft applications including outlook, word, excel and PowerPoint, ability to correspondence effectively in writing.

WORK ENVIRONMENT/DEMANDS OF THE JOB:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with ADA requirements, reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

* Employees are expected to meet the physical demands outlined below while encompassing BoldAge PACE's core values of respect, integrity, collaboration, and excellence.

* The employee must effectively engage within an interdisciplinary team model, collaborating with diverse clinical and social services professionals to ensure comprehensive care for PACE participants. The work environment includes an Adult Day Health Center and primary care clinic, characterized by moderate noise levels and controlled temperatures.

BoldAge PACE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.