Location: Lima,OH, USA
Job Title: Clinical SupervisorReports To: Clinical ManagerSUMMARYOversees day-to day operational functions and activities for an assigned location, department or area. Ensure adequate and efficient staff are available to facilitate smooth patient flow. Maintains equipment and supplies. Works closely with Clinical Manager/Operations Director to coordinate employee/physician schedules including oversight of staff allocation and duties.Demonstrates quality patient service during interactions with patients, coworkers, and vendors:Exhibits a positive attitude and is flexible in accepting work assignments and prioritiesMeets attendance and tardiness expectationsIs dependable; follows policies and proceduresMaintains professionalism in interactions with patients and coworkersPerforms quality work and consistently exhibits initiativeESSENTIAL DUTIES AND RESPONSIBILITIESOversees daily operations for assigned location, area or department.Functions as a technician or in other clinical position regularly.Optimizes office productivity through proficient use of appropriate software applications and systems, effective utilization of resources and delegation of duties.Maintains appropriate technical staffing and/or functioning equipment at assigned clinic site(s).Supervises the assigned technical or department staff which may including hiring, scheduling/leave approval and performance evaluation.May coordinate weekly schedules in conjunction with others.Provide input to Clinical Manager/Operations Director for performance reviews.Coaches, manages and develops technical staff to improve skills and knowledge. Encourages professionalism and continued education leading to higher levels of certification.Monitors hours worked and staff utilization at assigned sites and offer ideas to utilize or allocate resources more cost effectively.May conduct regular team meetings to ensure good communication.Participates in training activities and developing appropriate competencies for assigned staff.Facilitates communication and maintains relationships with all stakeholders.Identifies problem areas or operational bottlenecks to be addressed.Considered to be the initial go-to person in the event of a patient, staff or physician complaint. Handles the situation or requests assistance from the Clinical Manager.Works in concert with other management personnel to ensure consistency in procedures and practices, as well as gain/offer input for problem solving.Acts as a liaison between Clinical Manager and clinic staff.Provide updates and communication of policies and procedures. Monitor staff for compliance with office policy.Supports process improvement and enhancements in efficiency or productivity.Knowledge of all equipment, office and surgical supplies utilized within assigned function.Other duties as assigned.SUPERVISORY RESPONSIBILITYResponsible for the overall direction, coordination and evaluation of the department. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Direct or indirect responsibilities include interviewing, hiring and training team members, planning, assigning and directing work, appraising performance; rewarding and disciplining team members. Addresses team member issues and concerns, facilitates conflict resolution.DIRECT REPORTSIncumbent is responsible for providing supervision and leadership to staff in the following job titles:Ophthalmic Assistants, Technicians, Ophthalmic PhotographersJOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. EDUCATION AND/OR EXPERIENCEAssociates degree preferred or must have equivalent experience.COA, COT or COMT certification required within 2 years of service.At least three years or more of previous management/lead experience strongly preferred.CERTIFICATES, LICENSES, REGISTRATIONSIJCAHPO Core certificationCOMPETENCIES To perform the job successfully, an individual should demonstrate the following:REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions.COMMUNICATION SKILLS Communicates in an open and concise manner. Exhibits good verbal (one-to-one and one-to-group) communication skills. Identifies and resolves communication barriers (involving self/others). Writes effective business communications. Conducts effective meetings. Participates effectively in meetings. Communicates effectively at all levels of the organization.INNOVATION Develops creative ideas and innovative approaches to improve things such as teamwork, patient care, work processes, or productivity.DECISION MAKING Plans and organizes own work. Recognizes when a system or process is not producing the desired results. Determines the cause of problems before taking action. Gathers relevant information when necessary. Systematically generates and evaluates alternatives and solutions before making a decision. Thinks in a logical, disciplined manner. Manages time efficiently. Manages multiple assignments simultaneously.INTERPERSONAL AND TEAMFacilitates communication. Solicits constructive and critical feedback for self development. Develop relationships that establish a sense of openness, concern, confidence, and trust. Gains cooperation and action from team members. Modifies style to be appropriate for each situation. Solicits and listens actively to the opinions and suggestions of others. Confronts problems and resolves conflict.INITIATIVETakes responsibility for personal actions. Achieves results on time and within budget. Develops work skills to enrich current job and/or accept additional responsibilities. Takes appropriate action as problems or opportunities arise. Recognizes and acts upon opportunities for continuous improvement. Volunteers to help others when a need is identified. Responds to requests, suggestions, and leadership from management willingly and openly. Understand team members needs and requirements.LEADERSHIP Committed to professional/personal growth and development. Active participant in practice, department, and team activities and goals. Proactive in continuing to enhance leadership skills. Contributes to an enthusiastic, positive work environment. Promotes unified culture and systems. Possesses a commitment to quality and excellence. Sets a proper example for others to follow. Sets priorities with a proper sense of importance. Follows through on assignments to assure successful completion. Balances big picture with day-to-day requirements and details. Values diversity in culture, ethnic background, thought, etc. Maintains composure when dealing with emergencies and crises.