POSITION SUMMARY Clinical and Product Support Specialist will be the go-to person for in servicing devices and any technical issues arising from customer claims. DUTIES & RESPONSIBILITIES
- On-site Diagnostic Equipment installation and training (in service).
- Support Sales Force in other product installation and in servicing, as required by Operations Manager from time to time.
- Receive all product quality claims. Interview clients raising claims, file report and communicate with HQ for prompt resolution.
- Support Operations Manager/Sales Director in organizing Clinical Training events, Congress, Organization etc.
- Support Operations and Training Manager in Sales Reps training activities on-site and in the field
- Configuring and Building Diagnostic Equipment based upon order configuration (Other than IT)
- Provide in depth support and training to enable clinicians have a comprehensive understanding of the products offered, troubleshooting techniques, and clinical applications.
- Develop relationships with key opinion leaders within territories.
- Maintain knowledge of current industry trends and competitive products in the market.
- Provide exceptional customer service throughout all stages of the product/sales cycle and be a resource to Sales representatives
- Organize supply of literature and support materials for customers
- Ensure communication to customers is clear and correct while possessing good organization skills and a professional attitude.
- Attend trade shows when required
KNOWLEDGE, SKILLS, AND ATTRIBUTES REQUIRED:
- Ability to multi-task and manage multiple priorities
- Strong verbal and written communication skills; good telephone manners; excellent listener
- Ability to handle customer issues while delivering exceptional customer service
- Must be quality focused and able to analyze information
- Experience in the medical device sales support would be beneficial
EDUCATION AND EXPERIENCE REQUIRED LPN/LVN (Licensed Practical/Vocational Nurse) or applicable Bachelors degree