Clinical and Product Support Specialist
: Job Details :


Clinical and Product Support Specialist

Manpower Group

Location: Ankeny,IA, USA

Date: 2025-01-03T07:19:41Z

Job Description:
POSITION SUMMARY Clinical and Product Support Specialist will be the go-to person for in servicing devices and any technical issues arising from customer claims. DUTIES & RESPONSIBILITIES
  • On-site Diagnostic Equipment installation and training (in service).
  • Support Sales Force in other product installation and in servicing, as required by Operations Manager from time to time.
  • Receive all product quality claims. Interview clients raising claims, file report and communicate with HQ for prompt resolution.
  • Support Operations Manager/Sales Director in organizing Clinical Training events, Congress, Organization etc.
  • Support Operations and Training Manager in Sales Reps training activities on-site and in the field
  • Configuring and Building Diagnostic Equipment based upon order configuration (Other than IT)
  • Provide in depth support and training to enable clinicians have a comprehensive understanding of the products offered, troubleshooting techniques, and clinical applications.
  • Develop relationships with key opinion leaders within territories.
  • Maintain knowledge of current industry trends and competitive products in the market.
  • Provide exceptional customer service throughout all stages of the product/sales cycle and be a resource to Sales representatives
  • Organize supply of literature and support materials for customers
  • Ensure communication to customers is clear and correct while possessing good organization skills and a professional attitude.
  • Attend trade shows when required
KNOWLEDGE, SKILLS, AND ATTRIBUTES REQUIRED:
  • Ability to multi-task and manage multiple priorities
  • Strong verbal and written communication skills; good telephone manners; excellent listener
  • Ability to handle customer issues while delivering exceptional customer service
  • Must be quality focused and able to analyze information
  • Experience in the medical device sales support would be beneficial
EDUCATION AND EXPERIENCE REQUIRED LPN/LVN (Licensed Practical/Vocational Nurse) or applicable Bachelors degree
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