Jacksonville, FL 32205 The Clinical Care Coordinator is responsible for effective and efficient delivery of non-skilled services. Responsibilities include ensuring qualified employees provide care in accordance with applicable laws and regulations, standards of care, and policies and procedures. Primary Responsibilities:
- Manage and supervise a team of home care aides, CNAs, companions, sitters, and in-office staff to provide a high level of customer service and the highest quality of care.
- Work with referral sources, patients, and caregivers to plan and direct non-skilled services to patients in their homes.
- Perform home visits to prepare the written service agreement and supervisory visits
- Facilitates initial orientation, competency testing, and in-service training for new and existing personnel and ensures that patient and personnel safety, emergency preparedness, and infection control practices are included in orientation and continuing education and monitors compliance
- Maintains current knowledge of home care regulations and standards
- In conjunction with the Administrator, resolves patient complaints, grievances, problematic patient/family issues, and unusual aide requests using effective communication
- Maintains confidentiality of patient, employee, and agency operations
- Reviews and ensures all incident reports for accuracy, completeness, and risk level, and follow-up needs
- Implements processes to monitor and evaluate trends and coordinates/prepares trend reports on safety, risk management, adverse events, infection control, outcomes, patient, referral source and personnel satisfaction and grievances, and record documentation of service provided
- Reviews aides' documentation to assure that visits are made per the written service agreement and performs audits as necessary.
- Ensures the development and implementation of policies and procedures and coordinates the annual review of policy and procedure
- Participate in organizational committees as identified that enhance the working relationships between departments within Alivia Care, Inc.
- At all times, represent Alivia Care, Inc. professionally through care and/or services provided to all clients and patients
- Comply with Alivia Care, Inc. and Alivia Care Solutions policies, procedures, and standard practices
- Use resources in a fiscally responsible manner
- Promote Alivia Care, Inc. and Alivia Home Health through participation in community and professional organizations
- After-hours work including rotating schedule of nights, weekends, and holidays. Ability to be contacted during all hours of patient service.
- Work within scope of licensure and regulations. May not provide skilled care under a non-skilled license.
- Attend regular staff meetings as scheduled.
- Other duties as assigned.
Qualifications and Requirements: - Current Florida licensure as a Registered Nurse
- Current driver's license and dependable insured automobile
- Graduate of an accredited School of Nursing (Bachelor of Science in Nursing (BSN) preferred.)
- Minimum three years clinical experience within the last five years, preferably in home health care and at least one year of supervisory experience
- Current CPR certification that meets state requirements
- Level II ACHA background screening
- Possess knowledge of home health care regulations and procedures
- Possess effective communication skills and ability to lead a team of personnel with a variety of backgrounds and educational experiences
- Possess good time management, problem-solving, work ethic skills
Skilled at: - Strong communication skills with ability to listen
- Ability to work autonomously yet support the needs of Alivia Home Care and your fellow team members
- Computer proficiency with Microsoft Office including Word, Excel, Outlook, and PowerPoint
We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, pregnancy, genetic information, gender, sexual orientation, veteran status, or any other status protected under federal, state, or local law.