Clinical Implementation Specialist
: Job Details :

About hellocare

hellocare is at the forefront of revolutionizing healthcare. As a hyper-growth leader in AI-Assisted Virtual Care Delivery, we provide an all-in-one platform that seamlessly integrates advanced software, cutting-edge hardware, and AI-driven solutions. Our services—ranging from AI-Assisted Virtual Nursing and Virtual Patient Observation, Virtual Sitting, Clinical Digital Whiteboard, Digital Room Sign, Patient Engagement, Hospital at Home and AI Ambient Dictation and Monitoring—are transforming how care is delivered to the top health systems nationwide.

With nurse shortages and clinical staff burnout at an all-time high, hellocare is helping hospitals overcome these challenges while enhancing the overall patient experience. We are not just a tech company; we are healthcare's most innovative partner, setting a new standard for virtual care delivery by making it more accessible, efficient, and patient-centered. Our mission is to bridge healthcare and technology by delivering revolutionary solutions that directly address the most pressing challenges in the healthcare industry. By improving clinical staff outcomes, reducing burnout, and enhancing patient experience, hellocare is transforming how care is delivered across health systems, primary care, and home care settings. We are redefining virtual care to make it more efficient, accessible, and responsive to the needs of both patients and clinicians, driving better outcomes across the board.

Role Overview: Clinical Implementation Specialist

Join our mission-driven team as a Clinical Implementation Specialist, a senior-level role that reports directly to the CEO and Founder. In this pivotal position, you will not only lead the end-to-end implementation of hellocare's virtual care platform but also be a driving force in transforming healthcare at its core. Your expertise will ensure seamless integration of our cutting-edge technology into health systems, empowering clinical staff with the tools they need to reduce burnout, improve workflow efficiencies, and focus on what matters most—patient care.

By joining hellocare, your work will directly impact the lives of healthcare professionals and patients alike. You'll play a crucial role in helping hospitals overcome critical challenges like staff shortages while significantly enhancing the overall patient experience. With your experience, you will drive the adoption of hellocare's innovative solutions, fundamentally reshaping how care is delivered across health systems, and leaving a lasting legacy in improving both clinical outcomes and patient well-being. This is your opportunity to make a real difference in the future of healthcare.

Key Responsibilities:

• Leverage clinical expertise to guide health systems on best practices, optimize workflows, and ensure compliance with regulatory standards.
• Lead full lifecycle implementations of hellocare's platform, from deployment to ongoing support, ensuring high-impact results focusing on AI-Assisted Virtual Nursing and Virtual Patient Observation, Virtual Sitting, Clinical Digital Whiteboard, Digital Room Sign, Patient Engagement, and AI Ambient Dictation and Monitoring
• Manage project activities during client onboarding, customizing workflows to accelerate clients' go-live
• Track and measure KPIs, milestones, and success metrics to ensure smooth transitions and optimal service delivery.
• Collaborate with R&D and product development teams, incorporating client feedback into future innovations.
• Build and nurture long-term relationships with key health system clients, acting as a trusted advisor and point of contact.
• Continuously optimize service delivery processes, improving efficiency and client satisfaction.
• Stay ahead of industry standards, ensuring hellocare remains compliant with telehealth regulations and trends.
• Proactively resolve service delivery challenges, working cross-functionally to ensure quick and effective solutions.

Your Profile:

• Clinical Expertise: At least 5 years of hands-on clinical experience in a hospital setting.
• Licensure: Current RN license required.
• Service Management Expertise: Proven experience in managing service delivery and clinical implementations.
• Healthcare Knowledge: Deep understanding of telehealth and virtual care regulations and standards.
• Relationship Building: Strong collaboration and communication skills, with a focus on client relationships.
• Training & Support: Experienced in training healthcare staff and providing ongoing support.
• Problem-Solving: Skilled in identifying and resolving issues proactively.
• Leadership: Demonstrated leadership capabilities in managing service teams and large-scale projects.
• Education: Bachelor's degree in healthcare administration, business, or a related field. An advanced degree is a plus.
• Project Management: Strong project management skills, with the ability to handle multiple projects simultaneously.

Why Join hellocare?

• Be part of a company that is leading the transformation of virtual care delivery, partnering with the top health systems across the country.
• Opportunities for professional growth in high-growth environment with cutting-edge technology that is directly solving critical healthcare challenges like nurse shortages and clinician burnout.
• Competitive salary with performance-based incentives.
• Comprehensive health insurance and benefits.
• A dynamic, supportive team culture that fosters innovation and impact.
• Make a real difference in the future of healthcare delivery in a fast-paced, innovative environment.

If you're passionate about transforming healthcare through innovation and want to be part of a mission-driven team, we'd love to hear from you. Apply today and join us in shaping the future of virtual care delivery.

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