Clinical LiaisonWhat we offer: - Generous paid time off package (4 weeks of vacation time, 2 weeks of sick time, 3 personal days, and 8 paid holidays)
- Medical, Dental, and Vision - paid 100% for employee only; competitive plan cost for dependents
- Health Savings Account (HSA) with matching employer contributions of up to $100 per month
- Company paid Long-Term Disability, Life and Accidental/Dismemberment, and Employee Assistance Programs
- Additional Life and Accident and Critical Illness, FSA/Dependent Care, Short-Term Disability, and other voluntary benefits are available
- 403(B) Retirement Savings Plan with company match up to 5%
- Mileage reimbursement
- Bonus opportunities
- Flexible Work Schedules
- Competitive Pay
- End of year gift
- Tuition Assistance
Job Summary: Responsible for building relationships in the contracted healthcare facilities. Identifies potential referrals and facilitates timely admissions in the nursing facility. Responsible for the education and training of healthcare facility staff, especially in the area of hospice care and pain and symptom management. Assures that appropriate documentation which reflects collaboration and coordination of care is available in the nursing facilities' medical record. Provides end of life education to healthcare professionals as well as the public. Explains hospice benefits to patients and families and obtains consent for hospice services, working with the admissions' department.
Job Status: Full time; Exempt
Qualifications: - Graduate of approved school of nursing with current licensure to practice professional nursing in the state of Texas
- Knowledge of hospice related nursing facility rules and regulations
- Excellent interpersonal and problem-solving skills
- Excellent writing and oral presentation skills
- Self-motivated and con work independently
Duties and Responsibilities:A. Relationship Building and Referrals - Visits all contracted nursing facilities on a regular scheduled basis, establishing relationships with the administrative and clinical staff and Hope Hospice patients.
- Inquires about any potential hospice referrals in the nursing facility and coordinates those referrals with the hospice admissions department.
- Responds to nursing facility staff requests for resolution of problems/concerns.
- Notifies Outreach and Clinical Departments of special occasions, awards or upcoming events in the nursing facility.
B. Education and Training - Provides yearly in services on hospice services to all contracted healthcare facilities.
- Identifies education needs of healthcare facility staff related to pain and symptom management and end-of-life care issues.
- Develops and provides presentations specific to the needs of the healthcare facility and end-of-life care.
- Educates hospice staff on healthcare facility's issues/concerns.
- Serves as a resource to healthcare facilities, physicians and other community agencies for information regarding end-of-life care.
- Provides education on end of life care to Hope Hospice staff, volunteers, and public.
C. Tracking Systems - Develops and maintains timely individual contact account records for existing referral sources, and potential new referral sources.
D. Liaison Activities - Works closely with referral sources and staff to monitor client satisfaction and reports problems to the appropriate department for problem resolution and enhancement of customer service.
- Serves as Outreach/Marketing staff support at assigned facility activities, community organizations, public relations, special events and/or fundraising activities.
- Identifies opportunities for engagement/involvement in the community and facilities.
E. Internal Networking and Development - Works closely with admission staff, updating them frequently on activities, to ensure smooth transition for new referral sources and to alleviate potential customer service problems.
- Keeps abreast of agency's internal programs and services and effectively communicates this information to appropriate supervisory staff.
- Assists and supports the Business Development Manager in facility marketing, cultivating new referral activity and providing consultations to families. Also provides back up coverage to BDM as needed.
- Assist and support the Admission department and acts as a back up to intake as needed.
- Works with internal staff to collect competitive, referral source, and marketplace information.
- Works closely with the BDMs to identify education/training opportunities at agencies/facilities and potentially coordinate education events.
F. Documentation - Assures that nursing facility and hospice's plans of care reveal collaboration and coordination of care.
- Periodically reviews and updates nursing facility's medical records to assure that all hospice documentation is current and correct.
G. General - Supports philosophy and objectives of Hope Hospice.
- Maintains professional appearance, behavior, attitude, and integrity.
- Keeps abreast of and abide by policies and procedures of the agency.
- Maintains confidentiality and ethical behavior.
- Promotes a team approach through cooperation, mutual respect, flexibility, and dependability.
- Participates in appropriate meetings and activities.
- Reads materials and attend in-services, seminars or conventions as needed for professional growth.
- Keeps abreast of technology and latest developments to further develop presentation skills.
- Contributes to an atmosphere of excellence, mutual respect, and caring.
- Reliable means of transportation, valid Texas driver's license, and automobile insurance.
- Performs other miscellaneous duties as assigned.
Working Conditions: Normal office environment; moderate amount of standing, walking stooping, sitting, reaching; some moderate lifting required. Extensive amount of driving; flexible hours.Please note this job description has been designated to include the general nature and level of work performed by employees in this position. It is not designed to contact or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job. Duties, responsibilities, and activities may change at any time with or without notice.
Hope Hospice is an equal opportunity employer regardless of gender, pregnancy, sexual orientation, age, race, national origin, religion, color, veteran status, disability, genetic information, or any other category protected by federal, state, or local laws.