Clinical Manager
: Job Details :

Job Summary: The Clinical Manager role is responsible for the day-to-day oversight of clinical operations as well as daily patient care. Excellent oral and written communication skills are required. Supervisory skills are a must. The Clinical Manager reports to the appropriate HCO Service Line Director. Job Duties: • Supervise and manage the clinical operations of the site. Clinical operations include maintenance of: supplies, facility, regular hours, consistent staff, lab services, patient charts, follow-up logs, patient education and counseling services, patient education materials, staff continuing education, new employee training, budget, scheduling, etc. • Conduct self in a professional manner and propagate professionalism among other site staff. • Actively participate in the medical home care team which is comprised of clinical and non-clinical staff working together towards a common goal: delivering quality care to our patients. • Communicate and coordinate effectively with all members of the care team. • Provide self management support in the form of patient coaching and motivational interviewing when appropriate. • Maintain compliance with the organization's confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA). • Identify family and environmental patient problems, and work with local health agencies and professionals in their solution. • Apprise the county health department by standard reporting procedure of any patient problem having public health implications. • Assist in care coordination which may include obtaining test and referral results and communication with various entities including but not limited to community organizations, health plans, facilities and specialists. • Proactively address needs of the patients and families through the concept of population management. • Effectively communicate with all patients with specific attention to the vulnerable patient population. • Facilitate and maintain communication among staff and administration, i.e. regular staff meetings, participation in employee evaluations. • Responsible for services provided by nursing staff. Includes patient flow, time management, patient courtesy, quality of patient education, current licensure, etc. • Responsible for services provided by adjunct service staff. (Nutrition, security, housekeeping, etc.) Includes: time management, professionalism, patient courtesy, supplies, reliability, thoroughness of work, etc. • Provide general supervision of office staff and clinical staff, jointly with the office Manager. • Uphold Valley Health policies and procedures and personnel guidelines. • Communicate maintenance/capital needs for site to Operations team. For example, furniture, copier, lawn care etc. • Maintain an attractive, pleasant environment at the site. • Maintain community support through communication and networking. e.g. parent/site relations, community/site relations. • Include in time as appropriate for direct patient care and outreach program participation. • Delegate responsibilities as appropriate. • Participate in the interview/hiring and orientation process of future staff. • Establish and maintain an appropriate data collection system. Data needed include demographics, rates of occurrences, etc. • Convey a professional and positive image and attitude regarding the health center and organization. • Develop good rapport with staff. • Perform other duties as assigned. Working Conditions: • Position requires manual dexterity for operating standard office equipment. • Hearing must be within range of normal human conversation. • Position requires the ability to maintain concentration and attention to detail for long periods of time in order to maintain accurate records pertaining to patient and/or account information. • Position functions within a normal office environment. Qualifications: • LPN or RN/BSN with experience in community health centers. Good organization, collaboration, and motivational skills • Supervisory skills Reports To: HCO Service Line Director Classification: Full time position; Exempt