Location: South Charleston,WV, USA
Job Summary: The Clinical Manager role is responsible for the day-to-day oversight of clinical operations as well as daily patient care. Excellent oral and written communication skills are required. Supervisory skills are a must. The Clinical Manager reports to the appropriate HCO Service Line Director.
Job Duties:
* Supervise and manage the clinical operations of the site. Clinical operations include maintenance of: supplies, facility, regular hours, consistent staff, lab services, patient charts, follow-up logs, patient education and counseling services, patient education materials, staff continuing education, new employee training, budget, scheduling, etc.
* Conduct self in a professional manner and propagate professionalism among other site staff.
* Actively participate in the medical home care team which is comprised of clinical and non-clinical staff working together towards a common goal: delivering quality care to our patients.
* Communicate and coordinate effectively with all members of the care team.
* Provide self management support in the form of patient coaching and motivational interviewing when appropriate.
* Maintain compliance with the organization's confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA).
* Identify family and environmental patient problems, and work with local health agencies and professionals in their solution.
* Apprise the county health department by standard reporting procedure of any patient problem having public health implications.
* Assist in care coordination which may include obtaining test and referral results and communication with various entities including but not limited to community organizations, health plans, facilities and specialists.
* Proactively address needs of the patients and families through the concept of population management.
* Effectively communicate with all patients with specific attention to the vulnerable patient population.
* Facilitate and maintain communication among staff and administration, i.e. regular staff meetings, participation in employee evaluations.
* Responsible for services provided by nursing staff. Includes patient flow, time management, patient courtesy, quality of patient education, current licensure, etc.
* Responsible for services provided by adjunct service staff. (Nutrition, security, housekeeping, etc.) Includes: time management, professionalism, patient courtesy, supplies, reliability, thoroughness of work, etc.
* Provide general supervision of office staff and clinical staff, jointly with the office Manager.
* Uphold Valley Health policies and procedures and personnel guidelines.
* Communicate maintenance/capital needs for site to Operations team. For example, furniture, copier, lawn care etc.
* Maintain an attractive, pleasant environment at the site.
* Maintain community support through communication and networking. e.g. parent/site relations, community/site relations.
* Include in time as appropriate for direct patient care and outreach program participation.
* Delegate responsibilities as appropriate.
* Participate in the interview/hiring and orientation process of future staff.
* Establish and maintain an appropriate data collection system. Data needed include demographics, rates of occurrences, etc.
* Convey a professional and positive image and attitude regarding the health center and organization.
* Develop good rapport with staff.
* Perform other duties as assigned.
Working Conditions:
* Position requires manual dexterity for operating standard office equipment.
* Hearing must be within range of normal human conversation.
* Position requires the ability to maintain concentration and attention to detail for long periods of time in order to maintain accurate records pertaining to patient and/or account information.
* Position functions within a normal office environment.
Qualifications:
* LPN or RN/BSN with experience in community health centers. Good organization, collaboration, and motivational skills
* Supervisory skills
Reports To: HCO Service Line Director
Classification: Full time position; Exempt