Job DescriptionJOB SUMMARY: After four weeks of training, the Clinical Patient Assistant (CPA) will go to their assigned Primary Care office and assist in the delivery of care in the ambulatory setting under the direct supervision of a licensed nurse or health care provider. MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:
- Provide patient care in outpatient physician practices under the direction of the health care provider or licensed nurse.
- Assist with clinical and clerical duties to ensure optimization of the patient experience within the practice.
- Welcomes patients by greeting them, in person or on the telephone, answering or referring inquiries.
- Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.
- Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
- Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; preparing medical instruments for sterilization; taking electrocardiograms.
- Handle phone calls and messages for prescriptions, notes, forms, etc.
- Maintain clinical flow in all areas of the practice.
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs in collaboration with the Practice Manager.
- Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures, complying with legal regulations and clinical standards of care.
- Maintains patient confidentiality and protects operations by keeping patient care information confidential.
- Serves and protects the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
- Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations.
- Maintains knowledge in area of medical terminology.
- Maintains open lines of communication with staff, health care providers, and others.
- Ensure ongoing commitment of excellent customer service and supports the customer service plan.
- Practice and adhere to Stamford Health's Code of Conduct philosophy, SHMG's Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
- Completes required continuous training and education, including department specific requirements.
- Complies with departmental organizational policies and procedures and adheres to external agency requirements.
- Perform other duties as assigned.
QUALIFICATIONS/REQUIREMENTS:
- High School Diploma or equivalent.
- Successful completion of Stamford Health's CPA training program
- Successful completion of competency-based skill learning packet
- Must have one of the following:
- EMT certified
- Certified from a CNA program
- Prior experience as a non-certified Medical Assistant
- Prior experience as a Medical Technician
- A graduate of a foreign nursing program or foreign medical school
- Enrolled in an accredited Nursing Program, Physician Assistant program, Medical School, or other related clinical programs
- Demonstrate basic computer skills.
- Effective communication skills, both verbal and written English proficiency required
- Demonstrate willingness to work in a team environment.
- Demonstrate flexibility due to unexpected changes in workload.
- Demonstrate ability to work independently and as a team player.
- Strong organizational skills.
- Superior customer service skills.
- Must be able to lift a minimum of 25 pounds.
- BLS preferred
*We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve.