Position DescriptionCustomer Service Representatives will be responsible for providing phone and technical support from 8am-5pm Eastern Standard Time primarily focusing on Breast and Skeletal Health.This Clinical Phone Support Specialist role allows you to utilize your experience in a way that does not involve patient care. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field. This role is a remote position that will require access to internet and availability to work in Eastern Standard Time.Benefits:
- Develop strong leadership skills and interact with peers in the healthcare setting without patient care responsibilities.
- Be at the forefront of cutting-edge medical device technology.
- Gain professional growth and exposure to medical device industry.
- Access to continuing education via Iqvia Learning Center.Responsibilities:Customer Service Representative (Bi-lingual English and French)
- Responsible for answering calls, assisting customers with questions, and gathering information.
- Transfer calls as needed to the appropriate department.
- Provide technical support and report complaints while adhering to training protocol.
- Ability to work on a computer and enter information into CRM tool.
- Log in time and answer all assigned calls.
- Handle customer calls in a friendly manner.
- Collaborate with Team Manager to meet deliverables.
- Document and update client records based on interactions.Requirements:
- High School degree required.
- 1+ years customer service experience.
- Ability to build rapport with clients.
- Ability to prioritize and multitask.
- Positive and professional demeanor.
- Able to work on a computer for up to 8 hours daily.
- Ability to perform repetitive motions required for data entry.
- Excellent written and verbal communication skills.IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. #J-18808-Ljbffr