Clinical - Practice Assistant (72754) Lake Success,NY M-F 9:00 am - 5:00 pmTemp.To.PermPosition Overview: Responsible for ensuring customer service and the front desk processes of registration, scheduling and payment collection are to the standards operationally and financially. 1 Dakota Drive Suite 110 Lake Success NY 11042 or 604 Franklin Avenue Suite 300 Garden City NY 11530 Essential Duties and Responsibilities (including but not limited to the following):
- Provide quality Customer Service to the patients and visitors courteously and promptly.
- Verify and update patient account information according to Front Desk policy and procedures.
- Works routinely with the Insurance Verification team to maintain knowledge of Insurance and to ensure accuracy of information is being entered.
- Maintains work area and patient waiting room routinely and in a neat and orderly manner.
- Maintain knowledge of individual physicians scheduling requirements and preferences.
- Uphold a professional image and environment at the front desk.
- Provide patient support and respond to requests for information in a courteous and timely manner.
- Demonstrates effective communication strategies reflective of the needs of all patients, including those from vulnerable populations
- Performs related work as required.
Qualifications and Education: High School Graduate and minimum of two years' experience in Customer experience, preferably in a medical practice environment.