Clinical - Practice Assistant (73614)Mon- Fri 7:45am - 4:45pmTemp. to Perm. Position Overview: Responsible for ensuring customer service and the front desk processes of registration, scheduling and payment collection are to CareMount Medical's standards operationally and financially.Schedule is Mon - Thurs 7:45 - 4:45 and Fri 7:45 to 4:00.Essential Duties and Responsibilities (including but not limited to the following):
- Provide quality Customer Service to the patients and visitors courteously and promptly.
- Verify and update patient account information according to Front Desk policy and procedures.
- Works routinely with the Insurance Verification team to maintain knowledge of Insurance and to ensure accuracy of information is being entered.
- Follow the Cash Security policy and procedures according to CAREMOUNT MEDICAL guidelines.
- Maintains work area and patient waiting room routinely and in a neat and orderly manner.
- Maintain knowledge of individual physicians scheduling requirements and preferences.
- Uphold a professional image and environment at the front desk within CAREMOUNT MEDICAL.
- Provide patient support and respond to requests for information in a courteous and timely manner.
- Demonstrates effective communication strategies reflective of the needs of all patients, including those from vulnerable populations
- Performs related work as required.
Qualifications and Education:High School Graduate and minimum of two years' experience in Customer experience, preferably in a medical practice environment.