Purpose and Scope
The Clinical Specialist is responsible for application training, customer implementation and on-going support of the Monteris NeuroBlate System and its components.
This position will assist in the application of training programs, conducting on-site hospital support activities, account interface and relationship and documentation of post-sale satisfaction with Monteris systems and products.
They will also help facilitate installation of the NeuroBlate System as well as post-sale service of the system.
Primary Organization Responsibilities
- Oversees the clinical application of NeuroBlate and provides primary clinical expertise and support of the Monteris NeuroBlate System in customer sites.
- Performs training, monitors, and evaluates customer's technical understanding of Monteris products and systems post implementation.
- Develops solid, productive relationships with all neurosurgeons, euro-oncologists, neuro- radiologists, nurses and technologists in all implemented accounts.
- Ensures all implemented accounts achieve the highest level of customer satisfaction with Monteris products and systems.
- Supports and participates in new site qualification processes, installation and service of Monteris product platforms as needed.
- Documents and reports to Monteris each clinical case outcome and metrics, product performance issues, post market findings, and best practices via case report and/or field event reporting forms for all procedures attended.
Education/Experience
- Four-year Bachelor's degree, preferably in Engineering, Biology, or Medical Tech/Medical Imaging.
- Practical experience working in hospital Operating Room and/or MRI department and a background in training and support of medical devices.
- Experience with stereo-tactic applications utilizing three-dimensional image guided surgery for brain biopsies, stimulation, ablation and MRI is a plus.
Skills/Abilities
- Knowledge of planning and navigation software, stereo-tactic neurosurgery and MRI diagnostic software.
- Sufficient technical competency must exist to be trained and become an expert on all software applications internal to Monteris product platforms and key external vendors.
- As Monteris is a fast-moving venture with great potential, the ideal candidate will have a strong sense of urgency and a drive to meet objectives.
- He/she will be a strategic thinker as well as a tactical planner.
- He/she will exhibit flexibility, and resourcefulness in accomplishing objectives.
- He/she will work collaboratively in a small team environment, both as leader and team member.
- Must have driver's license, good driving record, and proof of automobile insurance will be required
- Ability to travel up to 70% in assigned geography in North America.
- Ability to lift 40 pounds, stand for long periods of time and be cleared for access to sensitive patient care areas of the hospital.
You will be required to meet additional third-party vendor credentialing requirements for hospital access, including but not limited to providing acceptable proof of vaccination status for certain diseases such as influenza, COVID-19, hepatitis B and others, passing a drug screen, and other requirements. You will be expected to work directly with such vendors to demonstrate that you meet those requirements during your employment.