Clinical Support Supervisor
: Job Details :

We're Hiring!Do you have a passion for our community and the skill set to support growth at an up-and-coming health organization? Progressive Community Health Centers is seeking an experienced professional to serve as the Clinical Support Supervisor at our Lisbon Avenue Health Center.Who are we?Founded in 1999, Progressive Community Health Centers is an independent non-profit organization that operates four clinic locations in Milwaukee, Wisconsin. More than 100 employees support our agency's mission to improve the health and quality of life of the community by providing culturally competent services that address identified needs. We provide high quality, comprehensive care to roughly 16,000 patients annually, a majority of who are low-income. No one is ever turned away from our clinics based on insurance status or ability to pay. We value a patient-centered philosophy and provide range of services that include family medicine, internal medicine, women's health, urgent care, dental, radiology and integrated behavioral health. We also offer supportive services such as case management, health education and benefits enrollment.JOB SUMMARYThe Clinical Support Manager is responsible for the clinical oversight, quality assurance, scheduling, and evaluation of work activities for medical assistants, and medical records coordinators, who provide patient healthcare services under the direction of the Medical Operations Director. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and holding employees accountable; addressing complaints and resolving problems. Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of the organization. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. This position will have administrative and clinical duties.ESSENTIAL FUNCTIONS* Manages, plans, organizes, directs, and coordinates the operations of the medical assistant, and medical records departments.* Effective scheduling of staff and workflow to provide optimum coverage with available resources to meet department goals relating to production and quality.* Provide oversight of daily operations for the department including staffing, training, skill development, metrics, and reporting.* Conduct performance and competency reviews; provide ongoing and timely feedback.* Assess the clinic for flow and efficiency and adjust in real-time as necessary.* Lead and participate in continuous quality improvement. Log patient information in respective data banks or systems* Ensure day-to-day operations follow set policies and guidelines.* Develop and oversee the schedule for support staff to optimize operational efficiency at the site(s).* Handle patient concerns and complaints; elevate as appropriate to resolve complaints from patients' ancillary departments, or other agencies.* Answer inquiries from providers, clinical teams, and patients, providing appropriate information on time.* Responsible for auditing information entered in the EHR to ensure compliance with capturing necessary data as required for quality by reporting agencies.* Maintains ongoing tracking and appropriate clinical documentation of medical assistant(s), medical records, and referral departments to enhance patient care, promote clinic team awareness, and ensure effective service delivery using the EPIC EHR system.EDUCATION AND EXPERIENCE:Minimum education High school graduate or equivalent. Preferred associate degree in healthcare or related field. At least 2+ years(s) of experience in medical referrals, or other medical patient support functions working for a healthcare practice and/or physician's office. Current BLS certification. Experience in community health, public health, or in a community hospital, is a plus. Manager practices and principles or progressively responsible work experience preferred.Equal Employment Opportunity: Progressive Community Health Centers is an equal opportunity employer and will not discriminate against employees or prospective employees on basis of age, race, creed, color, religion, marital status, sex, national origin, ancestry, citizenship, sexual orientation, disability, arrest and/or conviction record, military status, protected veteran status, or any other characteristic or status protected by law.