Location: Watertown,CT, USA
Job Summary:
* Schedules and coordinates patient visits for professional and paraprofessional staff
* Works collaboratively with the Senior Clinical Team Scheduler
* Triages phone calls for the Clinical Management Team
* Assists with the ordering and management of patient, nursing and paraprofessional supplies
* Assists with data management and administrative support activities
* Provides exemplary customer service to all customer contacts
* Performs all other duties that Management determines necessary
* Reports to the Clinical Manager
QUALIFICATIONS:
Minimum Education and Experience:
* High School diploma or equivalent
* Two (2) years' experience in a health care setting
* Previous scheduling experience
* Proficiency in the use of computers and software applications
Other Qualifications:
* Prior office experience in a home healthcare setting
* Must be able to work in a fast paced environment
* Physical, mental and sensory abilities sufficient to meet performance standards with or without assistive devices
PERFORMANCE CRITERIA:
The Clinical Team Scheduler will possess the following skills and demonstrate leadership attributes to perform the following duties:
* Demonstrates the ability to coordinate clinical team processes
* Schedules and coordinates patient visits for professional and paraprofessional staff
* Communicates with staff to schedule patient visits within the visit frequency ordered
* Communicates with patients and families to coordinate their visit schedule
* Communicates any patient visit issues to the Clinical Managers in order to maintain compliance with the physician ordered plan of care
* Reports to the Clinical Manager and communicates any problems or issues as they arise
* Demonstrates the ability and organization skills to support the Clinical Team by managing patient, nursing
and paraprofessional supplies
* Coordinates ordering billable and non-billable medical supplies for the Clinical Team
* Communicates with the Clinical Team and staff regarding supply utilization and management
* Communicates with Agency's supply vendors regarding ordering, utilization and management
* Inventories non billable supplies and places orders appropriately
* Provides the paraprofessionals necessary supplies
* Demonstrates the ability to effectively communicate with staff, customers and demonstrates organizational
skills to facilitate accurate data management
* Triages and responds to telephone calls for the Clinical Management Team and communicates the
information to the appropriate clinical team members
* Provides exemplary customer service to all customer contacts
* Reports trending patterns to the Clinical Manager
* Initiative and Resourcefulness
* Demonstrates self-directed and self-motivated qualities requiring minimal support from
* Supervisor
* Actively identifies new areas for self-development and continuously seeks out learning
* opportunities
* Demonstrates creative problem solving and execution
* Offers new ideas or tries new approaches to the job, task or problem
* Accountability (Responsibility)
* Can be relied upon to meet requirements of job description, with a minimum of supervision
* Communicates schedule changes to manager or appropriate person and need for assistance
* Is prompt and attends meetings and programs as expected
* Organization/Productivity
* Demonstrates an ability to perform job responsibilities in an organized, efficient manner
* Prioritizes needs and meets productivity standards for the department
* Adaptability
* Demonstrates an ability to understand and carry out instructions
* Adapts to changing conditions during the work day and in the industry
* Remains focused and responds appropriately when under pressure
* Documentation
* Ability to complete and submit job related/required reports in an accurate, clear, concise and timely manner, assuring that content meets any federal, state, local and Agency requirements
* Professional Integrity
* Demonstrates sound integrity and decision making in all issues related to job
* Adheres to standard of confidentiality, discussing patient and Agency information only with appropriate personnel in the proper setting
* Promotes a positive image of the Agency at all times
* Attendance
* Demonstrates faithfulness in coming to work in accordance with work schedule
* Appropriate use of paid time off
* Teamwork/Commitment
* Functions with an understanding of individual performance and its impact on co-workers
* Works cooperatively and assists department and Agency co-workers as needed
* Volunteers for projects/committees to achieve department and/or Agency goals
* Interpersonal Skills/Communication
* Demonstrates an ability to effectively express self, orally or written
* Shows respect and courtesy in interactions
* Seeks clarification from appropriate source if communication is not clearly understood
* Displays positive attitude and is resolution oriented
* Leadership/Motivation
* Demonstrates ability to take initiative and to follow through on responsibilities and projects
* Presents ideas effectively and encourages participation by others
* Delegates responsibility appropriately and offers support and guidance as necessary
* Creativity
* Demonstrates innovative ideas and suggests positive approaches to problem solving
* Recommends plan for implementation
* Personal Appearance
* Personal appearance is neat, clean and professionally appropriate
* Maintains dress code for department
STATUS: Non-Exempt