Overview:
Reporting to the Director of Operations, the Closing Manager will be responsible for all aspects of residential loan closings and disbursements in the business purpose lending space. This role requires a seasoned professional with deep expertise in closing document structure and requirements, title policy review and clearance, and leadership.
Responsibilities:
- Manage the end-to-end closing process, ensuring accuracy, timeliness, and compliance with company policies and investor requirements.
- Supervise, coach, and mentor loan closing associates driving accountability, performance, and growth.
- Monitor loan pipelines, prioritize workloads, and adjust staffing to meet funding deadlines and volume targets.
- Oversee preparation, review, and approval of closing documents, including HUD statements, deeds, and Allonges/Assignments.
- Ensure accurate and error free wire information, data entry and exeution.
- Act as the primary point of contact for escalations, swiftly resolving issues to maintain efficiency and customer satisfaction.
- Partner with internal departments, including Processing, Underwriting, Quality Control, and Secondary Markets, to ensure loans are closed accurately and remain salable to investors.
- Schedule and communicate closing dates with buyers and relevant stakeholders, ensuring clarity and alignment.
- Actively enhance the customer service experience through timely communication, accuracy, and professional interactions
- Utilize reporting tools to track performance, ensure document accuracy, and avoid delays or duplication of efforts.
- Generate and analyze reports to track key performance indicators (KPIs), identify trends, and recommend areas for improvement.
- Stay informed on industry trends, regulatory updates, and best practices to drive continuous improvement.
Qualifications
- Bachelor's degree in finance, Business, Economics, Real Estate, or a related field preferred
- Minimum of 5 years of experience in an Operations Closing leadership role
- Minimum 3-5 years funding and processing experience
- Strong knowledge of preliminary title report endorsements
- Strong leadership and team management skills, with the ability to mentor and develop high-performing teams.
- Excellent analytical, decision-making, and problem-solving skills, with a keen attention to detail.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across departments and with external partners.