Location: Hopkinsville,KY, USA
First Financial Bank
Job Description
Job Title
Closing Processor
Status
Non-Exempt
Reports To
M/L Production Operations Manager
Summary
Preparation of Mortgage Loan Packages. Interprets and ensures all policies, procedures and directives with regard to closing in accordance with company and investor requirements. Responsible for coordination of scheduling and preparation of professional loan packages for submission to Closing Agent. Possesses knowledge of products and procedures for closing requirements to answer customer inquiries in a positive and professional manner. Serves as primary liaison between customer, loan officer, Realtor and Closing Agent on matters concerning the closing. Assist on other projects as needed such as obtaining final title policies and special projects.
Job Entry Requirements
Associates Degree and 1-2 years of business experience or two years of related experience. Previous residential mortgage lending experience. Customer contact experience in a financial service environment. Prior title or title company experience preferred.
Primary Activities
(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
* Uses knowledge of First Financial Bank loan products to prepare loan closing packages. Collects underwriting approval conditions and performs review to ensure all loans meet necessary investor requirements.
* Reviews approved file to ensure all compliance documents and loan terms are correct. Ensures that all documents are in compliance with company policies and procedures.
* Obtains, reviews and follows up on closing conditions (i.e., title and survey exceptions, hazard insurance, termite inspections, well/septic inspections, etc.). Reviews documents to make sure appropriate guidelines are met.
* Orders final inspections that may be needed and ensures that inspections are scheduled early enough to resolve problems.
* May occasionally be required to schedules closings with all parties involved. Uses weekly reports to monitor estimated closing dates and rate expiration dates to ensure expectations of customers are met.
* Completes closing figures to be listed on HUD 1 and Truth In Lending Disclosure. Completes information on easyLENDER necessary to finish closing documents. Verifies that all easyLENDER calculations are complete and accurate.
* Prepares closing documents and satisfies all conditions of approval and closing requirements. Prints closing documents and disbursement checks/wires.
* Maintains quality, quantity and accuracy standards as established.
* Maintains confidentiality with customer information presented in mortgage file.
* Coordinates customer situations with regard to scheduling closing in absence of Loan Originator.
* Stays up-to-date on current trends, practices and regulations specific to the mortgage industry.
* Participates with Mortgage Originator, on occasion, in community marketing/promotions such as housing seminars, realtor services and trade shows. Supports Mortgage Originator with planning and preparation for specific events.
* Participates in duties, as necessary, with Originator and Application Processor in order to guarantee that customers receive outstanding customer service.
* Completes other duties as assigned.
Competency/Skill Level
(The behaviors, knowledge, and motivations important to success in the job.)
* Written and Oral Communication skills
* Customer Service Orientation
* Initiative
* Teamwork
* Analytical and Organizational Skills
* Problem Assessment and Solving Skills
* Innovation
* Ability to Work Independently
Key Behaviors
* Provides Proper Telephone Etiquette to Internal/External Customers
* Services Internal/External Customer Requests/Inquiries in regard to the closing
* Reviews Required Documentation for Accuracy and Completeness
* Recognizes and Follows Through on referral Opportunities
* Personal Development as Established with Manager
Bank Secrecy Act
* Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations
* To be able to fulfill applicable requirements and responsibilities under the bank's related policies and programs.
Critical Job Elements
(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
* Generally good working environment with little exposure to noise, extreme temperatures or other adverse factors.
* Limited physical effort required.
* Regularly required to talk and hear. Frequently required to stand, walk, sit, use hands to finger, handle or feel objects, work tools or equipment, and reach with hands and arms. Vision abilities include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
* Average amount of pressure to work efficiently and accurately.
* Average mental effort consisting of normal levels of concentration, memory, complexity of decision making, time pressure, analytical thinking.