Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences. Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 12 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.
SCHEDULE: Full Time
TRAVEL REQUIRED: 0% - 10%
COMPENSATION: $46,837.00 to $85,598.00 base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class.
About Our OpportunityOur Closing Specialist is responsible for activities related to the preparation, review and processing of loan documentation by directing and performing the loan closing process. Team members in this role own and facilitate the workflow and communication details after loan approval to satisfy closing requirements, loan conditions, and meets customer needs. The Closing Specialist is responsible for compliance with all regulations and procedures from loan approval to loan certification. This role is expected to coordinate with team members to accommodate customer needs throughout the marketplace. Our Senior Closing Specialist is a subject matter expert in all activities related to the preparation, review and processing of loan documentation by directing and performing the loan closing process. Team members in this role proactively own and facilitate the workflow and communication details after loan approval to satisfy closing requirements, loan conditions, and meets customer needs. This role is responsible for compliance with all regulations and procedures from loan approval to loan certification. The Senior Closing Specialist coordinates with team members to accommodate customer needs throughout the marketplace working with high volume and complex loans. This role mentors, trains, and serves as a continuous resource for team members, partners, and other departments across the association by inspiring, collaborating, enhancing processes and innovative solutions. Champions and supports organizational change, continuous improvement and the delivery of exceptional customer experiences.
How You Will Spend Your Time - Creates a positive customer experience by delivering timely, and thorough service in a way that exceeds customer expectations while meeting internal and external deadlines.
- Primary contact for customer, vendors, partners, and peers. Recognizes customer needs and is proficient in selling appropriate secondary products and services to customers.
- Confirms requirements for title, appraisal, and any loan conditions. Facilitates the final stages of the lending process from loan approval to loan certification.
- Ability to communicate and clarify complex information in a clear and concise manner with internal and external parties.
- Adheres to all regulatory compliance requirements, gathers appropriate requirements and documentation to prepare accurate loan closing packages. Follows guidance in all process guides as appropriate for the role.
- Assists with office coverage and serves as a backup to other roles.
Additional duties for Senior:
- Serves as a mentor, trainer, resource and informal team lead for retail operations peers.
- Works with high volume and complex loans.
Minimum Education & ExperienceBachelor's Degree in Agriculture, Business or related field or equivalent combination of education and experience sufficient to perform the essential functions of the job. Two years experience in financial related customer service, loan processing, or loan servicing. Knowledge of agricultural industry preferred.
Mental & Physical RequirementsWhile engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested. Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our
Total Rewards and Benefits. Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employments without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law.
#LI-ONSITENearest Major Market: Louisville