Cloud Support Engineer (Azure exp, 100% remote)Department: Engineering Employment Type: Full Time Location: Remote Compensation: $25.00 - $30.00 / hour Description This is a client support role. A typical day will be solving service requests, developing automation, optimizing processes and procedures, and expanding on your skillset. When not tending to service requests, you will work to continue to develop and build on your skills. This can mean taking on new or unfamiliar tasks or processes for a client, studying for a Kubernetes exam or acquiring additional Azure certifications. We are looking for someone with at least three years of incident management experience with an obsession with customer satisfaction. This is a standout opportunity to collaborate with an elite group of engineers, to continually build up your skillset and, in turn, build a career in the cloud industry. Hours:
- Monday - Friday, 7:00am to 4:00pm ET- weekend and night on-call once a month
- Monday - Friday, 8:00am to 5:00pm ET- weekend and night on-call once a month
- Monday - Friday, 9:00am to 6:00pm ET- weekend and night on-call once a month
- Monday - Friday, 10:00am to 7:00pm ET- weekend and night on-call once a month
US-based Salary: $80,000 to $110,000/year Non-US Compensation: $25-30/hrKey Responsibilities
- Manage and resolve escalated incidents, service requests and engineering assignments
- Respond to client incidents in a timely manner
- Identify, and develop solutions for, trends and patterns in incidents
- Collaborate amongst the team during critical events
- Provide top notch customer service to clients
- Build automation
Skills Knowledge & ExpertiseRequired Qualifications:
- 3+ years of Azure cloud administration experience
- 3+ incident management experience
- 3+ years of system administration and networking experience
- Identity/access management experience
- Github experience
- Terraform experience
- Ticketing system experience
- Linux/Windows server experience
- Excellent communication skills
- Strong multi-tasker
- Self starter
- Team player
Preferred Qualifications:
- Jira and Confluence experience
- AZ-104 - Microsoft Azure Administrator certification
- Consulting experience
- Enterprise experience
- MSP experience
- Cloud certifications
- Docker/Kubernetes experience
- CI/CD Experience
Benefits & Perks
- Benefits of full-time remote work but with a close team environment. BSC was built from the beginning to be remote. That means we work extra hard to support a culture of engagement with regular opportunities for in-person interaction.
- Flexible work schedule and time off