Location: Atlanta,GA, USA
Cloud Support Technician
Join our team at Zachary Piper Solutions in Atlanta, GA, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs). This role ensures 24x7x365 service delivery across various responsibilities.
Work Schedule:
Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun with start times at 6AM (Days), 2PM (Mids), or 10PM (Nights), with one mandatory weekend shift per month.
Responsibilities:
* Monitor deployment flow and promptly escalate issues to deploying teams.
* Collaborate with feature teams to resolve volume drivers.
* Execute documented deployment scripts and procedures.
* Coordinate restoration actions with internal and external teams.
* Support outage recovery efforts within defined SLAs.
* Log all actions in designated systems for audits and root cause analysis.
* Drive recovery efforts with feature teams.
* Troubleshoot and resolve customer or service outages.
* Update operational procedures and training documentation as necessary.
* Manage secure work area operations, including hardware deployments and physical escort duties.
* Assist with equipment troubleshooting and user account requests.
Required Skills:
* Active TS/SCI with Fullscope Polygraph clearance.
* Bachelor's Degree in IT or equivalent practical experience.
* 1+ year of experience in Information Technology
Compensation:
* Up to $125,000 depending on experience
* Medical, Dental, Vision, 401k, paid time off, and holidays