Do you have a natural ability to take charge and lead a team with ease? We need you, a self-assured, motivated club manager, to build strong relationships with members and team members. Having a hands-on role with the club, with a focus on member and team member engagement.Cross Gates Family Fitness has provided the highest level of service and innovation in the fitness industry for over 35 years. With a belief in family and fun, fitness becomes so much more than just a treadmill. Being a multi-purpose club there is always growth and development around the latest trends in technology and fitness to be brought to our membersthey deserve it!Responsibilities include but not limited to:Operational and Facilities
- Daily operations and facilities management that includes any day to day issues that arise
- Problem solving skills that can result in quick decision making
- Membership Sales which could include but not limited to tours, giving pricing of the facilities, and joining.
- Being able to solve member and team member related issues and or questions
- Exceptional attention to detail and time management skills
- Monitoring member feedback through our Medallia program and following up with solutions to any problems
- Manage payroll and expenses
- Manage from existing KPIs such as Net Promoter Score
Equipment Management
- Ensure all equipment is operational and clean
- Come up with cost effective strategies to maintain a high level member experience
- Ensure safety of all team members and members
Requirements:
- A 4 year degree is desired, but not required
- Flexible schedule
- Computer and digital marketing skills is a plus
- Physically able to move around all day, this is not solely a desk job- lift 45 pounds
- A team oriented mindset
- Self-motivation and drive
- Problem solving skills
Benefits:
- Complimentary membership
- Team Member discounts
- Wellness Program
- 401K and insurance benefits
- Vacation and Personal time
*All candidates are subject to a 90 day evaluation*Cross Gates Family Fitness is an E-Verify employer.