Benefits:
- Competitive salary
- Health insurance
- Paid time off
Membership Concierge- Home Services We are looking for individuals who meet our Northern CORE VALUES!
- Our Northern Family: We work as a team, care for one another, and have fun!
- Help Others: We are Passionate about Helping Others.
- Do the Right Thing: We are not perfect, but we always do what's right.
- Eager to Learn & Grow: Always reaching and growing to learn our craft.
Northern One Hour, Northern Ben Franklin Plumbing & Northern Mister Sparky has a strong, recognized brand, supported by corporate marketing support, a positive and professional work environment, company training, and competitive company benefits.Northern One Hour Heating Northern Ben Franklin Plumbing & Northern Mister Sparky Electricspecialize in providing top quality home services, specializing in Heating & Air Conditioning,Plumbing, Drains & Electrical. Our Club Members rely on us for seamless, reliable, and convenienthome solutions. We pride ourselves on delivering excellent customer service and creating apersonalized experience for each member.Job Summary:We are looking for a dedicated and customer-focused Membership Concierge to join our team. TheMembership Concierge will be the primary point of contact for our members, providingpersonalized assistance with managing memberships, and ensuring a smooth and satisfyingexperience. The ideal candidate is detail-oriented, proactive, and passionate about helping peoplemaintain the beauty and functionality of their homes.Key Responsibilities:
- Serve as the main contact for member inquiries, and account management via phone, email, and by utilizing our CRM.
- Provide personalized service by understanding and tracking individual member needs,preferences, and service history.
- Handle membership on boarding by explaining benefits, features, and service options, ensuring members feel valued and informed.
- Resolve member concerns promptly, coordinating with relevant service teams to address any issues or special requests.
- Maintain accurate records of member interactions, service details, and preferences in our CRM or membership software
- Offer proactive suggestions to members regarding routine maintenance and other services to help them keep their homes in top condition
- Collaborate with other departments, such as field service teams, CSR's and marketing, to ensure high-quality member experiences.
- Upgrade Memberships for opportunities to own the home.
- Outbound calling to update expired credit cards, canceled membership agreements and up-selling other plans such as upgrades
- Responsible for reporting and tracking plan renewals to 90%
- Specific Task List to follow
Requirements
- 2-3 Years of Customer Service Experience Desired
- Must be Reliable
- A strong understanding of the Twin Cities Marketplace Helpful
- Excellent Communication and Customer Service Skills
- Understands the importance and balance of teamwork and working effectively with our internal/external customers.
- Ability to multitask under pressure.
- Good written and verbal skills
- Good computer skills are needed.
- Positive Attitude and meet our core values.
Qualities for Success:
- People-oriented and results-driven.
- A passion for delivering excellent customer service.
- Possess excellent oral, written, and telephone communication skills.
- Competent office software skills.
- Dedicated to continuous learning.
- Hardworking, persistent, and dependable.
- Exhibit a positive and professional attitude.
- Self-motivated and self-directed.
- Demonstrate patience, persuasiveness, and persistence.
- Self-assured and confident in asking for the sale.
- Effective in managing a large volume of incoming phone calls, chats, and emails.
- Possess excellent time management and organizational skills.
- Excel in a fast-paced, high-energy environment.
- Value collaboration and teamwork.
- Demonstrate good judgment and creativity.
- Act with integrity and honesty.
Benefits
- Hourly Pay
- Medical, Dental & Vision Insurance
- Life Insurance Coverage
- Short Term Disability
- Long Term Disability
- 401K Match
- Holiday Pay
- Vacation Pay
- Plus, many other spiffs, contests, and fun work environment
Experience level:
Work setting:
- Call center
- In-person
- Office
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.