Location: Anoka,MN, USA
Benefits:
* Competitive salary
* Health insurance
* Paid time off
Membership Concierge- Home Services
We are looking for individuals who meet our Northern CORE VALUES!
* Our Northern Family: We work as a team, care for one another, and have fun!
* Help Others: We are Passionate about Helping Others.
* Do the Right Thing: We are not perfect, but we always do what's right.
* Eager to Learn & Grow: Always reaching and growing to learn our craft.
Northern One Hour, Northern Ben Franklin Plumbing & Northern Mister Sparky has a strong, recognized brand, supported by corporate marketing support, a positive and professional work environment, company training, and competitive company benefits.
Northern One Hour Heating Northern Ben Franklin Plumbing & Northern Mister Sparky Electric
specialize in providing top quality home services, specializing in Heating & Air Conditioning,
Plumbing, Drains & Electrical. Our Club Members rely on us for seamless, reliable, and convenient
home solutions. We pride ourselves on delivering excellent customer service and creating a
personalized experience for each member.
Job Summary:
We are looking for a dedicated and customer-focused Membership Concierge to join our team. The
Membership Concierge will be the primary point of contact for our members, providing
personalized assistance with managing memberships, and ensuring a smooth and satisfying
experience.
The ideal candidate is detail-oriented, proactive, and passionate about helping people
maintain the beauty and functionality of their homes.
Key Responsibilities:
* Serve as the main contact for member inquiries, and account management via phone, email, and by utilizing our CRM.
* Provide personalized service by understanding and tracking individual member needs,preferences, and service history.
* Handle membership on boarding by explaining benefits, features, and service options, ensuring members feel valued and informed.
* Resolve member concerns promptly, coordinating with relevant service teams to address any issues or special requests.
* Maintain accurate records of member interactions, service details, and preferences in our CRM or membership software
* Offer proactive suggestions to members regarding routine maintenance and other services to help them keep their homes in top condition
* Collaborate with other departments, such as field service teams, CSR's and marketing, to ensure high-quality member experiences.
* Upgrade Memberships for opportunities to own the home.
* Outbound calling to update expired credit cards, canceled membership agreements and up-selling other plans such as upgrades
* Responsible for reporting and tracking plan renewals to 90%
* Specific Task List to follow
Requirements
* 2-3 Years of Customer Service Experience Desired
* Must be Reliable
* A strong understanding of the Twin Cities Marketplace Helpful
* Excellent Communication and Customer Service Skills
* Understands the importance and balance of teamwork and working effectively with our internal/external customers.
* Ability to multitask under pressure.
* Good written and verbal skills
* Good computer skills are needed.
* Positive Attitude and meet our core values.
Qualities for Success:
* People-oriented and results-driven.
* A passion for delivering excellent customer service.
* Possess excellent oral, written, and telephone communication skills.
* Competent office software skills.
* Dedicated to continuous learning.
* Hardworking, persistent, and dependable.
* Exhibit a positive and professional attitude.
* Self-motivated and self-directed.
* Demonstrate patience, persuasiveness, and persistence.
* Self-assured and confident in asking for the sale.
* Effective in managing a large volume of incoming phone calls, chats, and emails.
* Possess excellent time management and organizational skills.
* Excel in a fast-paced, high-energy environment.
* Value collaboration and teamwork.
* Demonstrate good judgment and creativity.
* Act with integrity and honesty.
Benefits
* Hourly Pay
* Medical, Dental & Vision Insurance
* Life Insurance Coverage
* Short Term Disability
* Long Term Disability
* 401K Match
* Holiday Pay
* Vacation Pay
* Plus, many other spiffs, contests, and fun work environment
Experience level:
* 2years
*
Work setting:
* Call center
* In-person
* Office