Salary: $11.00 HourlyLocation : Ardmore, OKJob Type: Part-TimeJob Number: 00334Department: PARK & RECREATIONDivision: CLUBHOUSEOpening Date: 03/09/2023Description Under general supervision, the Adventure Course/Zip Line Ride Attendant is responsible for providing a safe and enjoyable experience to The Clubhouse guests on the various attractions. This Family Entertainment Center has party rooms/treehouses, arcade area with plush, full commercial kitchen, soft play area, inside and outside dining area, miniature golf, go karts, Water Wars, zip line, challenge course and area for seasonal ice rink. Duties
- Greet customers and provide friendly service
- Responsible for maintaining the highest level of safety in the work area through staff training and implementation of safety protocols and procedures
- Outfit participants with correct harness sizes and make needed adjustments
- Ensure appropriate number of people on attractions
- Ensure children are appropriate height and age for attractions
- Explain safety procedures to participants
- Ensure participants are secured safely
- Assist in inspecting equipment to detect wear and tear
- Perform minor repairs
- Provide assistance to participants entering and exiting attractions
- Shut down attractions if major repairs are needed and notify manager on duty
- Space riders appropriately to avoid danger of collisions
- Clean up trash and debris around attractions
- Ensure participant safety by monitoring movements
- Enforce all safety regulations and stay updated on safety rules and procedures; notify the manager on duty of inappropriate behavior of facility users
- Resolve guest complaints in a timely, professional manner
- Respond quickly, efficiently, and professionally to any emergency situations; complete necessary paperwork and notify manager on duty
- Provide excellent customer experience through strong customer skills
- Maintain a safe, clean, and secure environment for all guests and staff
- All other duties as assigned.
Qualifications Education and Experience:
- High school diploma or GED desirable
- Must be 18 years of age or older
- Experience in customer service a plus
Certificates and Licenses:
- Valid Driver's License
- CPR certified
Knowledge and Skills:
- Ability to help create a welcoming and exciting atmosphere
- Ability to multi-task in a fast-paced environment
- Possess excellent customer service and strong communication skills
- Ability to enthusiastically interact with others
- Must be professional internally and externally, energetic, self-motivated, and motivational with a positive attitude
- Must display adaptability, flexibility, and general enthusiasm for The Clubhouse
Supplemental Info Physical Job Requirements:Physical ActivitiesNoneUnder 1/3To2/3Over2/3Physical ActivitiesNoneUnder 1/3To2/3Over2/3Stand xLift up to 25 pounds xWalk xWork Indoors x Sit x Work Outdoors xUse hands to finger,Handle, or feel x Normal Vision with or without corrective lensesModerate to High Noise LevelClimb or balance xStoop, kneel, crouch, or crawl x Talk or hear xTaste or Smell x Conditions of Employment:
- Subject to post offer, pre-employment drug screen
- Subject to post offer, pre-employment fit for duty examination
- Subject to post offer, pre-employment criminal background check
- Must be at least 18 years of age
Performance Measurements:
- Policies and procedures relevant to Parks and Recreation are understood, followed, and modeled for other employees.
- Effective relations exist with co-workers as well as with the public and complaints are resolved in a timely manner.
- The City's professional reputation is maintained.
This is a Safety Sensitive position:This job has been classified as a safety sensitive position as defined by the United States Department of Transportation drug and alcohol testing regulations, the Oklahoma Standards for Workplace Drug and Alcohol Testing Act and/or Oklahoma Medical Marijuana laws. In this position, you will be subject to drug and alcohol testing, which might include random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a Medical Marijuana license will not excuse you from the testing process, or the consequences of testing positive for Marijuana. AN EQUAL OPPORTUNITY EMPLOYERNo benefits offered for this position