Job Details:
Title: Lot Dispatcher
Hourly Pay: $15.00; non-tipped
Schedule: Mon-Sun 6a-2:30p, 2p-10:30p or 10p-6:30a
Location: Columbus Airport (CMH Shuttle Services); 24/7 operation
The Spirit of the Position:
The Lot Dispatcher will create a welcoming atmosphere for our customers and clients. Manages drivers to provide quality, safe, and efficient transportation of customers promptly.
Responsibilities:
- Assign shuttle buses androutes to drivers
- Ensure drivers receivebreaks and lunches while maintaining service
- Answer phone and assistcustomers in a dignified and respectful manner
- Coordinate with utilitycrew and maintenance to transport shuttles to and from maintenance
- Complete all requiredpaperwork
- Work with Supervisors inthe field to move drivers when necessary to ensure a smooth and efficientoperation
- Coordinate with driversand utility crew to fuel shuttles
- Communicate jobrequirements and responsibilities to drivers and utility crew
- Ensure policy andprocedures, as well as the Union Contract, are being followed
- Document all witnessedsafety violations as well as all observed hazards. Report possible hazardsto the appropriate department to mitigate said hazard
- Ensure compliance withall credentials, legal, employment, and labor policy matters
- Obtain and maintainrequired medical certification for driving purposes
- Assist in driving andfield supervision when necessary
- Additional duties asassigned by management or incorporated at a later date
Experience:
- Strong customer service skills and abilities.
- Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
- Ability to work independently and multi-task.
- Ability to communicate professionally and effectively with all levels of the organization and outside customers and clientele.
- Ability to interpret policies, procedures, and standard business practices.
- Demonstrate a sense of urgency and timeliness.
Skills:
- Willingness to be flexible and work multiple facility locations.
- Ability to handle challenging and, at times, emotionally charged situations.
- Ability to speak, read, and comprehend the English language.
- Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
Physical Demands:
- Standing and walking for extended periods (95 to 100% of the time)
- Lifting and moving parking equipment
- Sweeping and changing signage when needed.
- No sitting is allowed unless on break and off property.
An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Non-Exempt; non-tipped
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.
This Employer participates in E-Verify.