CNA Support Staff - Testing Center
: Job Details :

To provide assessment services to potential and enrolled college students utilizing approved assessment instruments and standardized procedures. To provide appropriate proctoring services for high stakes certification and professional licensing exams according to required protocols and guidelines.Major Responsibilities:* Provide certification, assessment, and distance education exam administration according to designated proctor policies and procedures.* Complete all required high stakes exam proctor training and stay current with exam protocol changes.* Provide limited hardware and software troubleshooting, including calls to testing company technical support services when problems arise.* Maintain accurate records of all assessment services provided and supply this information to appropriate college offices on a timely basis.* Adjust testing procedures for individuals according to documentation provided by the Special Needs Counselor prior to testing sessions.* Assist with scheduling center activity. Respond to customer queries.* Promote, demonstrate, and maintain a professional manner and appearance.* Assist in keeping the testing centers organized, clean, supplied, and well maintained when on campus.* Work closely with staff and faculty members from the Health Sciences program to schedule and proctor exams relating to the CNA and/or QMA program. Administrative tasks regarding CNA or QMA testing will take priority over general exam proctor duties.* Some regional travel required to proctor exams during special events, community days, etc.* Other related or appropriate duties may be assigned.Schedule: Based upon Testing Center appointments and student need. May include occasional evenings during peak times. Up to 28 hours per week.Pay: $15.00/hourRequirements:*Please note: current Ivy Tech students are not eligible for this role.** Associate degree and at least three (3) years' experience in an administrative support environment.* Must have good technology skills and the ability to assess and troubleshoot system issues both remotely and in person.* Must have good written and oral communication skills; above average computer literacy; experience with word processing, spreadsheet, and database software, preferably Microsoft Office.* Ability to set priorities, manage time effectively, handle multiple responsibilities simultaneously, and demonstrate the ability to work with a diverse staff and student population.* Perform test administrative duties to maintain the proper functioning of the office.* Must possess strong organizational skills and attention to detail.* Ability to research and resolve student and employee related issues. Ability to keep departmental information confidential.Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.