CO-OP - INFORMATION TECHNOLOGY - RUDOLPH LIBBE GROUP - SPRING 2025
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DescriptionThe Rudolph Libbe Group is a one-stop provider of construction and consulting services that range from site selection and financing to ongoing facility management. RLG, comprised of Rudolph Libbe Inc., GEM Inc., GEM Energy, Lehman Daman and Rudolph Libbe Properties, operates as one team. RLG is headquartered in Toledo with offices in Cleveland, Columbus and Lima, Ohio; and Plymouth, Michigan. Markets served include automotive, chemical, food processing, healthcare, industrial/manufacturing, institutional, metals, power/petrochemical, refining, educational, commercial/retail, hospitality/recreation and warehouse/distribution. When our team of multi-disciplined experts get involved early, you're set up for long-term success. We bring our skilled trades, safety-first culture and collaborative process to every project and service. When you are ready to find property, build, renovate or maintain your facility, make the Rudolph Libbe Group your first call. For additional information, visit RLGbuilds.com.The Rudolph Libbe Group offers a professional Co-Op to students in the Information Technology field. This Co-Op will gain experience with the maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and staffing the internal IT Helpdesk. You will also participate in the administration and internal support of the Company's PCs, printers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades, and configurations.JOB RESPONSIBILITIES- Provide helpdesk support and resolve problems to the end user's satisfaction- Monitor and respond quickly and effectively to requests received through the IT helpdesk- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority- Modify configurations, utilities, software default settings, etc. for the local workstation- Assist in setup of network devices such as smart phones, tablets, etc.- Utilize and maintain the helpdesk tracking software- Document internal procedures- Ensure each delivered system has the proper peripherals required by the end user- Install, test, and configure new workstations, peripheral equipment, and software- Maintain inventory of all equipment, software, and software licenses- Escalate issues in a timely manner to the proper technician- Manage PC setup and deployment for new employees using standard hardware and software- Verify users and computers are assigned to proper groups in Active Directory- Perform timely workstation hardware and software upgrades as required- Other duties as assigned by supervisorSKILLS- Knowledge in Office 365, particularly as it relates to end user basic functions- Basic understanding of macros within Microsoft Office Suite- Fundamental understanding of networking and IP telephony- Fundamental understanding of Active Directory as it relates to end user security- Excellent written and oral communication skills- Demonstrated capability of strong problem-solving skill using logical and methodical methods- Self-motivatedEDUCATION/EXPERIENCE- Student enrolled in an Information Technology or related degree programThe Rudolph/Libbe Companies Inc. is an Equal Employment Opportunity Employer.