NO PHONE CALLS PLEASE.The purpose of Co-Responder Outreach Services is to provide the Department of Social Services and Law Enforcement Agencies with access to a Co-Responder Outreach Specialist - PP, AP, QP - who connects individuals with behavioral health needs including mental health, substance use, and intellectual developmental disabilities to available services and resources in their community. The Co-Responder Outreach Specialist will respond with officers and Department of Social Services' staff to calls involving behavioral health issues when they occur and/or provide outreach to individuals after a behavioral health crisis. This will involve coordination with the Mobile Crisis Management Services Provider who may initially respond to the behavioral health crisis. Co-Responders will perform outreach to individuals who are at risk of entering or who have entered the criminal justice system as well as those served by the Department of Social Services. Co-Responders will (assess the social determinants of health needs), complete a case management assessment, develop a service plan, and provide time limited case management to address the identified social determinant of health needs.WORK DUTIES AND TASKSJob Duties:
- Complete case management assessments to determine needs and thereafter complete a service plan.
- Assist individuals served with managing symptoms by identifying and addressing barriers related to appointment and medication compliance.
- Arrange or provide transportation to appointments if there are barriers to transportation.
- Assist with completing applications to services/resources if necessary.
- Linkage to other needed services and resources to improve areas such as behavioral health, physical health, employment, and housing.
- Provide education to the individual, and family as needed, about the ongoing need for outpatient services, medication management, interaction of substance abuse and medications, and overall wellness.
- Initiate coordination of care amongst all stakeholders, provide updates, and facilitate necessary meetings to improve the individual's care.
- Teach the individual how to be an active participant in services to promote holistic health care and positive outcomes by:
- Organizing care activities and sharing information among all the participants concerned with the individual's care.
- Making sure the individual's needs and preferences are known ahead of time and communicated to involved stakeholders.
- Educating and informing the individual about their treatment so they can be involved.
- Reviewing questions or ideas with the individual served that should be discussed with the provider.
- Teaching the individual served strategies to use as reminders (setting timer/alarm on electronic device, putting up reminder notes, etc.) for scheduled appointments/events.
- Perform various administrative functions related to the records and document service hours.
- Complete all administrative requirements in timely and efficient manner.
- Adhere to all clinical policies and operating procedures.
- Sign all treatment record notes as required and in a timely and efficient manner.
- Ensure compliance with uniform documentation and charting guidelines.
- Participate in case staffing's and other relevant meetings.
- Other duties as required.
Schedule:Fulltime: 40 hours plus per week. Fulltime Co-Responder Outreach Specialists may also be required to work On-Call hours at least one week or two weekends per month. The Co-Responder Outreach Specialist may be required to cover shifts other than their regular assigned work shift if services and extenuating circumstances deem necessary.Shifts: 1st shift - 8am - 5pm (Other CROS shifts: 11am- 8pm; 1pm - 10pm)Qualifications, Education And Experience Requirements:
- A minimum of one year's experience in providing crisis intervention services in the following settings: assertive outreach, assertive community treatment, emergency department, or other services providing 24/7 response in emergent or urgent situations AND twenty (20) hours of training in appropriate crisis intervention strategies within the first 90 days of employment.
- No criminal convictions of child abuse or violent crimes.
- Must possess a valid driver's license.
- Must be able to keep strict confidentiality and work with diverse populations.
PP - (Paraprofessional)
- Individual is twenty-one years of age or older and has received a high school diploma, GED, or equivalent.
- Upon hiring an individualized supervision plan will be developed and supervision shall be provided by a qualified professional with the population served A minimum of one year's experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department, or other services providing 24/7 response in emergent or urgent situations AND twenty (20) hours of training in appropriate crisis intervention strategies within the first 90 days of employment.
- Non licensed staff must have appropriate training and experience.
- No criminal convictions of child abuse or violent crimes.
- Must have a valid Driver's License and basic auto insurance.
AP - (Associate Professional)
- graduate of a college or university with a master's degree in a human service field with less than one year of full-time , post-graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional with less than one year of full-time, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling. Supervision plan will be put in place and shall be provided by a qualified professional with the population served until the individual meet s one year of experience. The supervisor and the employee shall develop an individualized supervision plan upon hiring. The parties shall review the plan annually; or
- graduate of a college or university with a bachelor' s degree in a human service field with less than two years of full-time, post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional with less than two years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. Supervision plan will be put in place and shall be provided by a qualified professional with the population served until the individual meets two years of experience. The supervisor and the employee shall develop an individualized supervision plan upon hiring. The parties shall review the plan annually; or
- graduate of a college or university with a bachelor's degree in a field other than human services with less than four years of full-time, post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional with less than four years of full-time , post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. Supervision plan will be put in place and shall be provided by a qualified professional with the population served until the individual meets four years of experience. The supervisor and the employee shall develop an individualized supervision plan upon hiring. The parties shall review the plan annually; or
- registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing with less than four years of full-time accumulated experience in mh/dd/sa with the population served. Supervision plan will be put in place and shall be provided by a qualified professional with the population served until the individual meets four years of experience. The supervisor and the employee shall develop an individualized supervision plan upon hiring. The parties shall review the plan annually.
QP - (Qualified Professional)
- An individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full time accumulated experience in mh/dd/sa with the population served; or
- A graduate of a college or university with a Master's degree in a human service field and has one year of full time, pre- or post-graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full time, pre- or post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or
- A graduate of a college or university with a bachelor's degree in a human service-related field and has two years of full time, pre- or post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full time, pre- or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or
- A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full time, pre- or post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full time, pre- or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.
In addition to competitive salaries and opportunities for advancement, full-time employees are offered a wide range of benefits to meet their individual needs, which includes:
- Medical, Vision, Dental Insurance.
- Life Insurance (Paid by Company).
- PTO (Paid Time Off).
- Paid Holidays.
- Longevity Pay.
- 401K Retirement Plan.
- Funeral Leave.
- FMLA.
- Supplemental Insurance offering through Aflac with Payroll Deduction.
- Direct Deposit.
- Training Opportunities.
- Continuing Education Leave for Licensed Professionals (opportunity to gain free CEU's).
- Free Clinical Supervision in Greenville (LCSWA/LCASA/CSAC).
First Shift - 8am - 5pm