COBRA Benefits Call Center Team Lead
: Job Details :

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).Regular or Temporary:RegularLanguage Fluency:English (Required)Work Shift:1st Shift (United States of America)Please review the following job description:Provides support to the Flex Account Executive on responsibilities as assigned. This can be a multiple incumbent position.ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.1. Can work independently on daily job duties and projects.2. Provide support and accountability in maintaining and advancing service function assigned maintaining Client satisfaction.3. Oversight of onboarding, possible termination and servicing Client and Participant accounts maintaining appropriate plan documentation, systems records and checklists.4. Assist in the renewal process for Clients. Provide analysis, recommendation of coverage needs and pricing to present to Client as appropriate.5. Keeps abreast of current trends, Internal Revenue Service (IRS) and Department of Labor (DOL) regulations and pronouncements and communicates these changes to the staff to promote knowledge.6. Responsible for adhering to uniform procedures and processes to assure the highest quality product, development of staff through training and ongoing support involving record keeping and computer technology. Bring forward suggestions for organizational improvement.7. Responsible for the timeliness and quality review of work performed by staff, including audit compliance, proper offsite backup procedures, and monitoring system efficiency.8. Bring forward suggestions for organizational improvement.9. Audit of record keeping systems and third party card vendor system.10. Assist Clients and Teammates with service questions related to administration, billing, claims issues and problem solving.11. Develop and maintain strong Client relationships. Directly engage in disturbance handling to retain Clients working as appropriate including other McGriff Offices.12. Provide mentoring and training to Teammates to ensure effective servicing.13. Periodically evaluate Teammates' performance and take appropriate action to ensure maximum productivity.14. Create, implement and communicate annual team member goals.15. Provide administrative support on other tasks as they arise such as assigned special projects and development of new ideas/services, as requested.16. Attend seminars, classes and carrier meetings to keep abreast of new products available for Clients and acquire expertise in legislative changes, as opportunities occur.17. Support overall MEBS revenue and retention goals.18. Other duties and responsibilities as requested by management.QUALIFICATIONSRequired Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Bachelor's degree or equivalent education and related training2. Strong Client relation skills; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve Client and company problems3. Act with responsiveness, urgency and professionalism in all matters4. Maintain an enthusiastic positive attitude at all times5. Demonstrated proficiency in basic computer applications such as Microsoft Office Suite and Adobe6. Minimal travel, occasionally overnightPreferred Qualifications:1. Relevant industry experience2. Advanced degree3. Certification in field of endeavorGeneral Description of Available Benefits for Eligible Employees of TIH Insurance:All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on TIH's generous benefit plans, please visit our site. Depending on the position and division, this job may also be eligible for TIH's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.TIH supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Crump Life Insurance is a Drug Free Workplace.EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify