Location: all cities,CA, USA
Under direct supervision and guided by the procedures of Ambulatory Services, the Cochlear Implant Program Analyst is responsible for managing the clinical coordination of the Cochlear Implant program. Responsibilities include the daily operational management of the Cochlear Implant program, which includes patient liaison, data analysis and marketing work, compliance and quality assurance, financial management of cash-flow into the clinic, patient satisfaction, analysis of operational trends, deficiencies, and opportunities for creation of plans for implementation. They are knowledgeable about all aspects of scheduling and the revenue cycle, such as registration, scheduling, referral coordination, insurance authorizations, check-out, pricing and billing of services, cash collection and NOFO/NOFI practices.
The Program Analyst owns and manages the Cochlear Implant patient database. The Program Analyst must be able to use this database as well as identify/create reporting to creatively analyze referral sources and abstract information from health care plans and medical records from referring practices to identify marketing strategies and create the optimal patient- and provider experiences. The Program Analyst is the primary resource for the Cochlear Implant program. As such, they are responsible for: updating the database and preparing any necessary documents for weekly team meetings with internal and external providers; purchasing and managing inventory of all hearing aid and cochlear implant related supplies/equipment; resolution of billing problems, including working assigned reports to resolve problems and ensure payment on accounts; and independently troubleshooting daily issues, including patient, staff, and provider concerns, and escalating them to management as appropriate.
The Program Analyst is the face of the program and will work collaboratively with other departments, recognizing the synergistic value of partnerships with other practices. The Program Analyst works as a central point of contact to create a comprehensive patient experience and care plan for patients and may be involved in test assisting.
The Program Analyst works as a team member with other practice staff and consistently projects a professional and courteous demeanor. They are required to comply with the Medical Center House and Telephone Standards. They must pay close attention to detail and demonstrate excellent customer service skills with patients and staff.
In addition to providing the day-to-day practice support, the incumbent also assists in staff orientation and ongoing training; redistributes work within the OHNS team as needed; covers for OHNS staff when they are out; helps to oversee and cover other areas of the practice when the manager or supervisor is off-site; and provides input on employee evaluation and hiring of staff.
The incumbent must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment.
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