Position Title: Cocktail ServerReports To: General Manager/Floor Manager
Overview:
The Cocktail Server is responsible for delivering exceptional customer service by serving drinks and food to guests in a timely and professional manner. This role requires a personable and attentive individual with the ability to manage multiple tables, maintain a welcoming environment, and ensure guests have an enjoyable experience. The cocktail server must have a thorough knowledge of the bar menu, including signature cocktails, wines, beers, and spirits, and be able to make recommendations when needed.
Key Responsibilities:
Customer Service:
- Greet guests in a friendly and welcoming manner.
- Take drink and food orders promptly and ensure accurate delivery of all items.
- Answer any questions regarding the menu and provide recommendations based on guests' preferences.
- Ensure guests have a positive and memorable experience by providing attentive, personalized service throughout their visit.
- Address any guest concerns or complaints professionally and ensure satisfaction.
- Maintain a polished, professional appearance and behavior at all times.
Order Taking & Delivery:
- Take orders for beverages and food, accurately entering them into the POS system.
- Serve drinks, cocktails, and food items to guests in a timely manner.
- Ensure all beverages are presented according to the bar's standards, including garnishes and proper glassware.
- Coordinate with bartenders and kitchen staff to ensure correct and prompt delivery of all items.
- Clear tables, replace dirty glassware, and replenish drinks as needed.
Product Knowledge:
- Maintain in-depth knowledge of the bar's menu, including signature cocktails, wines, beers, and spirits.
- Understand how drinks are prepared and the key ingredients in each, allowing for clear and accurate recommendations to guests.
- Stay updated on menu changes, seasonal specials, and any promotions.
- Be knowledgeable about alcohol content and legal service requirements for responsible serving.
Sales & Upselling:
- Suggest drink pairings, upsell premium liquors, and promote signature cocktails to maximize sales.
- Inform guests about any daily specials, promotions, or events taking place at the venue.
- Encourage guests to try new items, including food and specialty drinks.
Compliance & Safety:
- Follow all responsible alcohol service guidelines, ensuring guests are served safely and responsibly.
- Adhere to all health, safety, and hygiene standards, including proper handling of glassware and food.
- Monitor guest intoxication levels and inform management if a guest needs to be cut off.
- Handle cash and card payments accurately and process transactions through the POS system.
Venue Maintenance & Cleanliness:
- Ensure that the bar/lounge area, tables, and seating areas are clean and well-maintained throughout the shift.
- Replenish supplies such as napkins, straws, and utensils as needed.
- Assist with setting up, cleaning, and breaking down the service area as required.
- Help reset tables for new guests in a timely manner, clearing any used items and maintaining a clean environment.
Teamwork & Communication:
- Work closely with bartenders, kitchen staff, and fellow servers to ensure smooth service flow.
- Communicate clearly with management and the team about guest needs, complaints, or potential issues.
- Assist other team members as needed, especially during busy periods.
Skills & Qualifications:
- Experience: Previous experience as a cocktail server, bartender, or server in a high-volume bar, lounge, or restaurant is preferred.
- Knowledge: Basic knowledge of cocktails, spirits, beer, and wine. Familiarity with bar tools and drink-making processes is a plus.
- Customer Service: Excellent interpersonal and communication skills, with the ability to engage guests and provide a positive experience.
- Physical Stamina: Ability to stand for long periods and carry trays with multiple drinks and food items.
- Multi-tasking: Strong organizational and multitasking skills, with the ability to manage multiple tables and orders simultaneously.
- Problem-Solving: Ability to handle guest complaints and resolve issues quickly and professionally.
- Appearance: A neat, clean, and professional appearance is essential.
Additional Requirements:
- Must meet the legal age requirement to serve alcohol.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Must be able to handle cash, process credit card payments, and provide correct change.
Compensation:
- Hourly wage plus tips.
- Potential for bonuses based on performance and sales.
- Meal and/or drink discounts (depending on the venue's policies).